Level 2 IT Technician

SUNZ Insurance Company; Bradenton (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Company Holidays

Life and Disability Insurance

Career Growth Opportunities

Job summary

SUNZ Insurance Company is seeking an IT Professional to provide Tier 2 desktop and IT support in Bradenton, Florida. You will troubleshoot hardware, software, network, and mobile device issues, and assist with deployments, imaging, patching, and lifecycle management.

You will support Microsoft 365, Entra ID, Active Directory, Intune, and Teams, administer user accounts and permissions, and create knowledge base articles. Occasional after-hours work may be required.

Qualifications

• Associate degree in Information Technology or equivalent experience.
• 3+ years of Service Desk or Desktop Support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID, Intune, DNS, DHCP, and VPN technologies.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 2 support for hardware, software, network, and mobile device issues.
• Troubleshoot escalated incidents and service requests to resolution.
• Support Microsoft 365, Entra ID, Active Directory, Intune, and Teams.
• Perform workstation deployment, imaging, patching, and lifecycle management.
• Administer user accounts, permissions, and access requests.
• Maintain accurate ticket documentation and meet SLA targets.
• Create knowledge base articles and technical documentation.
• Participate in IT projects, upgrades, and cybersecurity initiatives.

Skills

Tier 2 support

Communication skills

Customer service

Problem solving

Education

Associate degree in Information Technology or equivalent experience

Tools

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

DNS

DHCP

VPN

Job description

Key Responsibilities

• Provide Tier 2 support for hardware, software, network, and mobile device issues.
• Troubleshoot escalated incidents and service requests to resolution.
• Support Microsoft 365, Entra ID, Active Directory, Intune, and Teams.
• Perform workstation deployment, imaging, patching, and lifecycle management.
• Administer user accounts, permissions, and access requests.
• Maintain accurate ticket documentation and meet SLA targets.
• Create knowledge base articles and technical documentation.
• Participate in IT projects, upgrades, and cybersecurity initiatives.

Required Qualifications

• Associate degree in Information Technology or equivalent experience.
• 3+ years of Service Desk or Desktop Support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID, Intune, DNS, DHCP, and VPN technologies.
• Excellent communication and customer service skills.

Preferred Qualifications

• VoIP and Teams Phone support experience.

Work Schedule

Regular business hours are Monday through Friday, 8:30 AM to 5:00 PM. While this position is primarily scheduled during normal business hours, occasional evening and weekend work may be required to support system maintenance, upgrades, technology deployments, project implementations, emergency response activities, and other business-critical IT initiatives. Flexibility to work outside of standard business hours as needed is expected.

Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Company Holidays
• Life and Disability Insurance
• Career Growth Opportunities

Salary Range

$55,000 - $75,000 annually, dependent on experience, certifications, and qualifications.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.