LEVEL 1 TECHNICIAN

Direct Staffing Inc; Plano (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in staffing seeks an IT Support professional in Plano, Texas. The ideal candidate should have 1-2 years of experience, skills in troubleshooting desktop issues, and a strong customer service focus. Responsibilities include diagnosing technical problems, assisting users, and maintaining IT systems effectively, all while adapting to diverse client needs and improving in the role.

Qualifications

• 1+ to 2 years experience in IT support roles.
• Ability to work independently and in a team.
• Technical skills including Windows OS installation.

Responsibilities

• Diagnose and resolve computer malfunctions with no guidance.
• Handle service desk activities including client calls and ticket management.
• Troubleshoot and repair hardware and software issues.

Skills

Customer service

Troubleshooting

Technical support

Accountability

Flexibility

Job description

o Diagnose, resolve and follow through on computer malfunction, and meet the needs of

the end user with no technical guidance

o Trouble shoot and repair/maintain desktop issues, both hardware and software related.

o Service desk activities to include answering client calls or reviewing, resolving and closing tickets in the Service Desk queue

o Trouble shooting systems and equipment problems or malfunctions

Required Skills

o Ability to work independently with little supervision, shows great accountability

o Volunteers and contributes to the team

o Take ownership even if it wasn’t your problem

o Be an advocate and voice for those clients that need you

o Confidence without arrogance

o Willingness and desire to learn

o Professional, respectful, motivated and dedicated

Technical Desktop Skills

o You can reset passwords

o Join computers to the domain

o Install any software including the windows OS

o You have the ability to make any and all scanners/printers/copiers work

o Can handle virus and spyware remediation

o Outlook and Email issues

o Mobile phone issues such as setting up email

o Windows 7 / 8 install, maintenance, and management

o Windows XP decommission migration to Windows 7 / 8

o Microsoft Office products build, maintenance, and management

General Skills

o Excellent customer service, telephone and interpersonal skills

o Ability to move equipment, install PCs, monitors, printers, and peripherals in a business

o Willingness to unbox, stage and inventory equipment

o Must demonstrate a strong customer service focus while meeting or exceeding customer expectations, service level commitments, and changing priorities.

o Flexible/Adaptable – most customer support will be during normal office hours, but there will be some after-hours support in the evening, weekends and/or Holidays

CANDIDATE DETAILS

1+ to 2 years experience

IDEAL CANDIDATE

Our ideal candidate will be a well rounded individual who enjoys and is passionate about IT. Who knows how to have fun, but get the job done. Who is not afraid to figure something out, and finds great satisfaction in getting it done. They will be willing to learn fast, and capable of adapting to new situations quickly as each of our clients are different. Our ideal candidate will want to do more than they currently are doing and is looking for a job to allow them to grow.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Direct Staffing Inc