SENIOR ENGINEER

Direct Staffing Inc; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A Staffing Services Company is looking for an experienced IT Support Specialist to manage a variety of technical issues and assist end users. The candidate will need expertise in VMware and Windows Server, and should excel in customer service. Responsibilities include troubleshooting hardware and software issues, managing service desk tickets, and consulting with users. The ideal candidate is adaptable, willing to learn, and has a solid technical background, providing support during standard and after-hours as needed.

Qualifications

• Experience with VMware ESXi and VCenter.
• Advanced knowledge of Windows Server and Active Directory.
• Strong customer service skills.

Responsibilities

• Diagnose and resolve computer malfunctions.
• Service desk activities including ticket resolution.
• Consult with end users to determine system requirements.

Skills

VMware ESXi / VCenter 5.0 and newer

Windows Server 2008 R2 and newer

Active Directory

Group Policy

PowerShell

Exchange 2007 and/or newer

SAN and NAS devices

Firewalls / Routers / Switches

SSL VPN and IPSEC VPN tunnels

Tools

vRanger

AppAssure

Backup software

Job description

Responsibilities

• Diagnose, resolve and follow through on computer malfunction, and meet the needs of the end user with no technical guidance
• Trouble shoot and repair/maintain basic to moderate server issues, both hardware and software for servers physical and virtual
• Service desk activities to include answering client calls or reviewing, resolving and closing tickets in the Service Desk queue
• Trouble shooting systems and equipment problems or malfunctions
• Identify causes and recommend solutions
• Consult with End User and Managers to determine system requirements
• Must act as a subject expert for staff and end users during trouble shooting, be their go to “IT Guy”
• Attitude that meets the Fluid culture

Attitude and Teamwork

• Ability to work independently with little supervision, shows great accountability
• Volunteers and contributes to the team
• Take ownership even if it wasn’t your problem
• Be an advocate and voice for those clients that need you
• Confidence without arrogance
• Willingness and desire to learn
• Professional, respectful, motivated and dedicated

Technical Requirements

• Experience with VMware ESXi / VCenter 5.0 and newer
• Advanced knowledge and experience working with Windows Server 2008 R2 and newer
• Active Directory
• Group Policy
• PowerShell
• Experience with Exchange 2007 and/or newer
• Experience with SAN and NAS devices
• Advanced knowledge and experience with firewalls / routers / switches / AP's
• Understand the use of policies
• SSL VPN and IPSEC VPN tunnels
• VLAN's
• Wireless configuration
• Skilled in performing Data Backups and able to use any backup software
• Configuration and management of vRanger a plus
• Configuration and management of AppAssure a plus
• Configuration and management of some backup software required
• Experience with managing technical projects

General Skills

• Excellent customer service, telephone and interpersonal skills
• Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment
• Willingness to unbox, stage and inventory equipment
• Willingness to mentor other technicians / engineers on the team.
• Must demonstrate a strong customer service focus while meeting or exceeding customer expectations, service level commitments, and changing priorities.
• Flexible/Adaptable – most customer support will be during normal office hours, but there will be some after-hours support in the evening, weekends and/or Holidays
• Technical certifications strongly preferred (VCP, MCSE, CCNP, or CCNA)

Ideal Candidate

Our ideal candidate will be a well rounded individual who enjoys and is passionate about IT. Who knows how to have fun, but get the job done. Who is not afraid to figure something out, and finds great satisfaction in getting it done. They will be willing to learn fast, and capable of adapting to new situations quickly as each of our clients are different. Our ideal candidate will want to do more than they currently are doing and is looking for a job to allow them to grow.

IDEAL CANDIDATE SHOULD HAVE WORKED FOR THE FOLLOWING COMPANY(IES): Large or small companies that have allowed them to touch all aspects of IT. Not ones that have not allowed them to use all of their skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.