Level-1 Technician

TOGA Technology; Naperville (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits package

Paid training and advancement

Job summary

TOGA Technology in Naperville, IL seeks an IT Support Technician to provide on-site and remote client support. You will learn new technologies, assist with deployments, and travel to Chicagoland client sites. A valid driver\'s license is required, with 40 hours weekly during standard business hours. Prior IT experience in a client-facing environment is expected.

Qualifications

• General knowledge of computers and operating systems (Windows/macOS).
• Experience deploying IT equipment (imaging, delivery).
• CompTIA A+ certification.
• Experience in a client-facing IT environment.
• Valid driver\'s license and ability to travel to client sites.

Responsibilities

• Provide on-site and remote IT support to clients.
• Learn and adapt to new technologies and procedures.
• Coordinate moves/installations (IMACD processes).
• Assist with projects and moves as needed.

Skills

IT support

Customer service

LAN troubleshooting

Learning new technologies

Valid driver's license

Education

CompTIA A+ certification

Tools

Microsoft Windows

Microsoft Office suite

Job description

Basic responsibilities

• Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm)
• Ability to learn new technologies and adapt to new procedures as needed.
• Valid driver's license.
• Travelling to and from client sites in Chicagoland for service calls as needed.

Minimum requirements

• General knowledge of computers, particularly Microsoft and Apple operating systems.
• Experience with IT equipment deployment (preparation, imaging, delivery).
• CompTIA A+ certification.
• Familiarity with Microsoft application software-- Outlook, Teams, Word etc.
• Experience configuring and troubleshooting LAN hardware and software.
• Professional experience in a client-facing IT environment.

Additional qualifications

• Other technical certifications (eg HPE, Microsoft, Network+).
• Experience with low-voltage cabling.
• Active Directory or InTune administration.
• Healthcare-specific IT applications (eg Epic).
• Assisting with project-based moves or installations.
• Experience with IMACD (Installation, Move, Add, Change, Disposal) processes.

Compensation

• $17-19/hr.
• Paid time off
• Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
• Paid training and advancement opportunities

Equal Opportunity

Toga Technology is proud to be an Equal Employment Opportunity and Affinitive Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.