Level 1 Technical Support Specialist IT K-12 School

EAST AURORA UNION FREE SCHOOL DISTRICT; East Aurora (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

East Aurora Union Free School District seeks a Microcomputer Technical Support Specialist to provide hands-on technical support and hardware maintenance across the district. Under the Director of Technology, you will support 1:1 Chromebook deployment, Windows and Apple devices, surveillance systems, and campus safety hardware, with emphasis on reliability and rapid issue resolution.

Candidates should have experience with Google Admin Console, MDM like Jamf or Mosyle, and basic network

Qualifications

• Experience supporting school technology and 1:1 programs.
• Ability to diagnose hardware and basic network issues.
• Familiarity with school tech ecosystems and device management.

Responsibilities

• Deploy, stage, and repair student Chromebooks within Google Admin Console.
• Provide multi-OS endpoint support for Windows and macOS/iPad fleets.
• Support campus surveillance and door access hardware.
• Log, track, and resolve help desk tickets for district devices.
• Perform basic LAN troubleshooting and ensure wireless connectivity.
• Maintain accurate hardware inventories and licenses.

Skills

1:1 Chromebook deployment

Help desk & diagnostics

Hardware maintenance

Tools

Google Admin Console

Jamf

Mosyle

Windows 11

Active Directory / Microsoft Entra ID

IP CCTV/NVR software

TCP/IP networking

Wi-Fi troubleshooting

Job description

The Microcomputer Technical Support Specialist at the East Aurora Schools will provide hands-on technical

support and hardware maintenance for a variety of technology resources across the school district. Working

under the supervision of the Director of Technology, the specialist supports student 1:1 initiatives, classroom

instructional technology, staff devices, and facility safety systems.

• 1:1 Chromebook Deployment & Management: Participate in the physical deployment, staging, intake, and repairs for student Chromebook fleets within the Google Admin Console.
• Multi-OS Endpoint Support: Provision, configure, troubleshoot, and maintain Windows 11 laptops and macOS/iOS Apple iPad fleets.
• Physical Safety & Security Systems: Support campus camera surveillance systems, IP security cameras, digital video recorders (NVRs),and physical access control/door entry hardware.
• Help Desk & Diagnostics: Diagnose, service, and repair microcomputer hardware, interactive displays, peripheral devices, and network printers. Log, track, and resolve support requests via the
• Basic Network Operations: Perform basic Local Area Network (LAN) troubleshooting, run network cabling tests, patch switch ports, and ensure wireless access point connectivity for endpoint devices.
• Asset Tracking & Documentation: Maintain accurate records of district hardware inventories, serial numbers, software licenses, and device assignments.

Preferred Technical Skills

• Google Workspace for Education: Administration of Google Admin Console, Google Classroom environment, Chrome OS device policy, and OU structure.
• Apple Ecosystem & MDM: Hands-on experience deploying and managing iPad fleets using Apple School Manager and Mobile Device Management (MDM) platforms (e.g., Jamf, Mosyle).
• Windows Administration: Experience deploying, imaging, and troubleshooting Windows 11 in an Active Directory / Microsoft Entra ID environment.
• Surveillance & IP Hardware: Familiarity with IP camera installation, basic network video recorder (NVR) configuration, and CCTV/security management software.
• Network & Hardware Diagnostics: Understanding of TCP/IP networking, Wi-Fi connectivity, Ethernet patch panels, VLAN device assignment, and hardware component replacement (screens, batteries,