Level 1 Support Engineer

Mach7 Technologies; United States; Remote; USD 60,000 - 140,000; Full time

Job summary

An established industry player is seeking a dedicated Support Engineer to join their dynamic team. In this critical role, you will be the first line of support, troubleshooting and resolving technical issues for clients. Your analytical skills and customer service orientation will be key to ensuring the reliability of client systems. This role offers the opportunity to work collaboratively in a fast-paced environment, delivering training and solutions while contributing to an internal knowledge base. If you're eager to learn and grow in a supportive atmosphere, this position could be your next career step.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Maternity Leave

Paid Paternity Leave

Disability Insurance

Qualifications

• Degree in a related field and/or 1-2 years of experience required.
• Strong analytical and problem-solving skills are crucial.

Responsibilities

• Provide front line technical support for Mach7 applications.
• Perform technical analysis of complex issues at customer sites.
• Document solutions and contribute to knowledge base.

Skills

Analytical Skills

Customer Service Orientation

Problem-Solving

Communication Skills

Troubleshooting Skills

Interpersonal Skills

Knowledge of Healthcare IT Systems

DICOM Knowledge

SQL Knowledge

Windows and Linux OS Knowledge

Education

Degree in a Related Field

1-2 Years of Experience

Job description

Direct message the job poster from Mach7 Technologies

In this critical role you will work with Mach 7 clients to troubleshoot and resolve technical and usage issues at web interface and server levels. A combination of excellent analytical skills and customer service orientation are crucial for success in this role. You will be an essential component in ensuring the quality and reliability of Mach7 clients’ systems.

Key responsibilities:

• Front line technical support of Mach7 applications via phone, email, and web in a collaborative team setting
• Perform technical analysis of complex issues at customer sites. These issues may include, but not limited to working with systems infrastructure, integrations to third-party systems, DICOM, HL7, SSL certificates, IIS, relational database queries, network load balancers, storage stacks, and general imaging workflow
• Document solutions to problems and contribute to internal knowledge base
• Deliver application training to both internal resources and customers.
• Participate in off-hours rotating on-call and other off-hours projects
• Some travel may be needed.

Qualifications:

• Requires a degree in a related field and/or 1-2 years of experience in the field.
• Strong interpersonal skills with a customer service orientation.
• Ability to handle stressful situations involving customers, deadlines and changing priorities.
• Excellent oral and written communication skills; ability to interpret technical situations to lay audience.
• Analytical thinker with excellent problem-solving ability; eager learner
• Demonstrated hardware and software troubleshooting skills.
• Working knowledge of Windows and Linux operating systems and their components
• Knowledge of Healthcare IT systems including but not limited to PACS, RIS, EMR, and HIS applications.
• Knowledge in DICOM, HL7, and other Healthcare Imaging standards.
• Basic knowledge of relational databases including SQL and/or PostgreSQL

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other reasonable instructions and to perform any other duties that are commensurate with their role and ability as requested by his or her supervisor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Hospitals and Health Care and Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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