Level 1 NOC Monitor – Fast-Track Systems Engineer Training Path

eNGINE; Fox Chapel (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

eNGINE builds technical teams and offers hands-on training to accelerate your IT career. We are seeking an entry-level NOC Monitor to join a 24/7 operations environment and lay the foundation for a Systems Engineer role.

This on-site position in Fox Chapel provides real-world exposure and ongoing training to grow with the company. You will learn from experienced engineers, handle tickets, monitor dashboards, and develop the skills needed for progression into systems engineering and broader

Qualifications

• 0–2 years IT experience (help desk/NOC).
• Basic networking knowledge.
• Familiarity with monitoring or ticketing tools.
• Willingness to work day/evening/overnight or rotating shifts.
• Interest in becoming a Systems Engineer.
• Strong customer service orientation.

Responsibilities

• Cover assigned shift and be flexible to other shifts when needed.
• Participate in immersive training with experienced engineers.
• Maintain on-site presence with reliable transportation.
• Use ticketing system to create, update, document actions.
• Monitor dashboards for alerts and triage issues.
• Document incidents and support maintenance windows.
• Grow toward more advanced technical responsibilities.

Skills

Basic networking knowledge

Familiarity with monitoring tools

Familiarity with ticketing tools

Willingness to work rotating shifts

Interest in Systems Engineer career

Customer service orientation

Education

Some college or technical program preferred

Tools

Ticketing system software

Job description

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

Summary

Kickstart your IT career in a role where every shift matters and every alert teaches you something new. We’re looking for an entry-level NOC Monitor who’s hungry to learn, ready to grow, and excited to build the foundation for a future Systems Engineer role.

You’ll be part of a 24/7 operations environment that keeps critical infrastructure running, while receiving hands‑on training designed to accelerate your technical development far beyond a typical entry-level role.

If you’re curious, reliable, and eager to build a long‑term career in systems engineering, this is your launchpad.

Core Responsibilities

• Adaptable Shift Coverage: You’ll work an assigned shift, but you must be fully open to covering other shifts or moving to a new schedule when needed. Flexibility is key in a real operations environment.
• Immersive Training: Expect a lot of training — and that’s a good thing. You’ll learn how to do the job the right way, with guidance from experienced engineers who want you to succeed.
• Reliable Transportation: You need a dependable car and a reasonable commute. This role requires on‑site presence.
• Curiosity That Drives You: You should naturally want to understand how systems work, why alerts happen, and how infrastructure fits together. Curiosity is your superpower here.
• Career Commitment: We’re looking for people who want to grow their skills. If you want a long‑term path into systems engineering, you’ll thrive here.
• Educational Foundation: Some college, community college, trade school, or a technical program is preferred but not required.
• Real Work Experience: You must have some prior work experience.
• Ticketing System Skills: You should know how to operate within a ticketing system — creating tickets, updating them, documenting actions, and following workflow steps.
• Networking Knowledge: Any Cisco experience is a major plus and will help you advance faster.

NOC Duties

• Monitor network, server, and application dashboards for alerts and anomalies.
• Perform first‑level triage using runbooks and elevate issues when needed.
• Document incidents clearly and accurately in the ticketing system.
• Support maintenance windows and scheduled downtime activities.
• Maintain situational awareness of system health, uptime, and SLAs.

As you grow, you’ll gain hands‑on exposure to systems engineering.

This is a real progression path — not a buzzword. High performers can move quickly into more advanced technical responsibilities.

Required Qualifications

• 0–2 years of IT experience, such as help desk, NOC, or similar experience.
• Basic networking knowledge.
• Familiarity with monitoring or ticketing tools.
• Ability to work day, evening, overnight, or rotating shifts.
• Strong interest in becoming a Systems Engineer.
• Good attitude and willingness to provide compassionate customer service.

Preferred, Not Required

• CompTIA A+, Network+, or similar certifications.
• Exposure to Windows/Linux environments.
• Experience in a 24/7 operations environment.
• Potential for extension.
• Continuous training throughout the contract.