Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC; West Palm Beach (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

MAINI LLC in West Palm Beach, FL is seeking a reliable Level 1 & 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site hardware issues. As the primary on-site technical representative, you will ensure smooth operations and rapid incident resolution, maintaining clear communication with stakeholders and keeping ticket records up to date.

This role requires hands-on desktop support experience, comfort with basic tools, and the

Qualifications

• Hands-on experience in corporate desktop support.
• Experience with ticketing systems and troubleshooting methods.
• Experience coordinating with third-party service providers.
• Ability to use basic hand tools for on-site hardware work.
• Strong communication and meticulous record-keeping.

Responsibilities

• Provide Level 1 and 2 desktop support for hardware, software, and peripherals.
• Coordinate with third-party vendors to resolve AV and equipment issues.
• Provide timely status updates to stakeholders on incident progress.
• Maintain accurate ticket records and operation logs.
• Use basic hand tools for hardware installations and workstation maintenance.

Skills

Desktop support

Ticketing systems

Vendor coordination

Hand tools

Communication

Tools

Basic hand tools

Job description

Job Description

About the Role

We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution.

Key Responsibilities

• Provide comprehensive Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
• Coordinate effectively with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues.
• Provide proactive, timely status updates to stakeholders regarding incident progress and resolution.
• Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
• Utilize basic hand tools for hardware installations, swaps, and physical workstation maintenance.

Requirements & Qualifications

• Hands-on experience in corporate desktop support (Level 1 / Level 2 environments).
• Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
• Demonstrated experience coordinating with third-party service providers and vendors.
• Equipped with and capable of utilizing basic hand tools for on-site hardware setups.
• Strong communication skills and detail-oriented record-keeping habits.