Level 1 & Level 2 Onsite IT Support Engineer

Maini Consulting; West Palm Beach (FL); On-site; USD 28,000 - 50,000; Full time

Job summary

Maini Consulting Group in West Palm Beach is seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution.

This role requires hands-on hardware assistance, strong communication, and meticulous ticket documentation to ensure timely and effective IT

Qualifications

• Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
• Experience coordinating with third-party service providers and vendors.
• Able to utilize basic hand tools for on-site hardware setups.
• Strong communication and meticulous record-keeping.

Responsibilities

• Provide Level 1 and Level 2 desktop support, diagnosing hardware, software, and peripheral issues.
• Coordinate with third-party vendors to troubleshoot AV-related and equipment issues.
• Provide timely status updates to stakeholders on incident progress and resolution.
• Maintain accurate ticket records and operational logs for reported incidents.
• Use basic hand tools for hardware installations and workstation maintenance.

Skills

Ticketing systems

Remote/onsite troubleshooting

Vendor coordination

Hand tools

Tools

Hand tools

Job description

We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution.

Key Responsibilities

• Provide comprehensive Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
• Coordinate effectively with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues.
• Provide proactive, timely status updates to stakeholders regarding incident progress and resolution.
• Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
• Utilize basic hand tools for hardware installations, swaps, and physical workstation maintenance.

Requirements & Qualifications

• Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
• Demonstrated experience coordinating with third-party service providers and vendors.
• Equipped with and capable of utilizing basic hand tools for on-site hardware setups.
• Strong communication skills and detail-oriented record-keeping habits.