Level 1 IT Help Desk Specialist – Fast, Friendly Support

Entre'; Beaumont (TX); Vor Ort; USD 28.000 - 30.000; Vollzeit

Zusammenfassung

Entre' seeks a Level 1 Help Desk Support Specialist in Beaumont, TX, to be the first point of contact for users facing technical issues. You will handle passwords, software, devices, accounts, and basic network connectivity while following established procedures and escalating complex issues to Level 2.

The role emphasizes strong customer service, patient troubleshooting, and orderly documentation as part of a team within the Information Technology department.

Qualifikationen

• High school diploma or equivalent.
• Foundational knowledge of Windows operating systems and Microsoft 365 applications.
• Ability to troubleshoot basic software, hardware, printer, and connectivity issues.
• Familiarity with user accounts, passwords, and basic access permissions.
• Strong customer service, verbal and written communication skills.

Aufgaben

• Respond to support requests by phone, email, ticketing system, or other channels.
• Create, categorize, prioritize, and update support tickets with accurate notes.
• Reset passwords, unlock accounts, and assist sign-in issues after identity verification.
• Assist with approved software installations, routine updates, and basic application questions.
• Set up and troubleshoot printers, monitors, keyboards, mice, and peripherals.
• Perform basic network connectivity checks (e.g., ipconfig, Wi-Fi checks).
• Create user accounts and assign basic access in AD or similar systems.
• Troubleshoot common browser issues and clear cache/cookies.
• Assist with workstation setup and technology orientation for new employees.
• Use remote support tools for routine troubleshooting and guidance.
• Escalate complex problems to Level 2 with complete information.
• Communicate ticket status and resolutions clearly.
• Contribute to knowledge base with recurring issues.
• Follow security policies and data protection procedures.

Kenntnisse

Customer service

Verbal communication

Written documentation

Troubleshooting basics

multitask management

Ausbildung

High school diploma or equivalent

Associate degree or technical coursework

CompTIA A+ or equivalent

Tools

Active Directory

Ticketing systems

Remote support tools

ipconfig

Microsoft 365 apps

Jobbeschreibung

Entre' seeks a Level 1 Help Desk Support Specialist in Beaumont, TX, to be the first point of contact for users facing technical issues. You will handle passwords, software, devices, accounts, and basic network connectivity while following established procedures and escalating complex issues to Level 2.

The role emphasizes strong customer service, patient troubleshooting, and orderly documentation as part of a team within the Information Technology department.