LensCrafters - Braintree, MA - Licensed Optician

LensCrafters; Braintree (MA); On-site; USD 46,411 - 53,753; Full time

Benefits offered by this job

Competitive bonus and/or commission plan

Health care benefits

Retirement savings options

Paid time off/vacation

Employee discounts

Job summary

LensCrafters is seeking a Full-Time Optical Technician in Braintree, Massachusetts. The candidate will welcome customers, assist with custom fitting glasses, and ensure customer satisfaction by utilizing technological tools effectively.

Ideal candidates should possess strong optical dispensing experience, customer service skills, and a high school diploma or equivalent. The role offers competitive benefits including healthcare and employee discounts.

Qualifications

• Strong customer service skills as a communicator and team builder.
• Knowledge of current store merchandise and fashion trends.
• Ability to use technology effectively under time pressure.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions accurately.
• Assist the team with complex product needs.

Skills

Customer service skills

Optical dispensing experience

Basic math skills

Selling skills

Familiarity with POS and computers

Education

High School graduate or equivalent

State licensure

Job description

Position Details

Requisition ID: 931469

Store #: 000892 LensCrafters

Position: Full-Time

Pay Range: $33.69 - $39.02

Responsibilities

• Welcome all customers and set expectations
• Custom fit glasses and accurately place prescriptions in lenses
• Act as a leader in optical acumen
• Take and record measurements; adjust and fit eyewear with attention to detail to meet standards and customer needs
• Assist the team with complex product needs and prescriptions
• Use technology accurately and efficiently under time pressure, demonstrating exceptional product knowledge and appropriate tool usage
• Be proactive, explore root causes of issues, forward‑thinking, and ensure customer satisfaction and exceeded expectations
• Multi‑task, prioritize, and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Maintain store appearance, keep the store clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Be resourceful, self‑motivated, and pursue continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

Basic Qualifications

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use and carry an iPAD/tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

Benefits

Competitive bonus and/or commission plan, health care, retirement savings options, paid time off/vacation, and various employee discounts.

Equal Opportunity Employment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Accommodation & Contact

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].