LensCrafters - Assistant Manager

EssilorLuxottica; Kingston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

LensCrafters is seeking an Assistant Manager to lead in the absence of the Store Manager, focusing on sales, team development, and customer service. This role requires strong management skills and a commitment to exceeding performance metrics in a retail environment.

Benefits

Health Care

Retirement

Paid Time Off

Employee Discounts

Qualifications

• At least 1 year of management or supervisory experience.
• Knowledge of retail operations and processes.

Responsibilities

• Support store business plans to maximize sales and profit.
• Partner with the store manager to lead and develop the team.
• Deliver quality improvements to exceed key performance indicators.

Skills

Management

Communication

Problem-Solving

Sales Skills

Education

High School diploma or equivalent

College degree or equivalent

Job description

Requisition ID: 887274

LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S.

Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style, and a broad brand portfolio to meet diverse consumer choices. At LensCrafters, we believe the world deserves a thoughtful and caring partner who understands that true vision care combines trusted eye care with exceptional eyewear.

LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is vital to personal well-being, and our accessible in-store services including LensCrafters optometrists, personalized service, and fashionable products complement Macy's strengths.

If you share our passion for serving customers, valuing sight, and our work, this is a place to build a rewarding career.

GENERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager. They behave as a business owner within the marketplace and LensCrafters organization, representing LensCrafters as the premier destination for all vision needs within the community and achieving key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

1. Deliver quality and improvements to exceed all key performance indicators (KPIs):
   • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
2. Maintain a strong understanding of retail business translating to positive sales, business results, and market understanding.
3. Support store business plans to maximize sales and profit.
4. Partner with the store manager to lead and develop the team.
5. Provide clear, constructive, and timely feedback; collaborate with the Store Manager on staff development.
6. Execute visual directives and maintain store appearance.
7. Maintain positive relationships with doctors.
8. Promote team compliance with policies.
9. Perform administrative duties.
10. Work a flexible schedule, including nights and weekends.

BASIC QUALIFICATIONS

• High School diploma or equivalent.
• At least 1 year of management or supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Proficiency in English, both written and oral.
• Strong communication and listening skills.
• High-level selling skills.
• Proven problem-solving ability.

PREFERRED QUALIFICATIONS

• College degree or equivalent.
• Previous leadership experience in retail and customer service.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure and/or ABO Certification (if applicable).
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program certification.

Pay Range: -34.28

Employee pay depends on factors like location, experience, and qualifications. Benefits may include health care, retirement, paid time off, and employee discounts. Additional bonuses or commissions may be offered as part of a comprehensive rewards package.

We provide reasonable accommodations for applicants with disabilities upon request. Contact the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer, committed to inclusive hiring regardless of race, color, gender, and other protected characteristics. Native Americans in the US receive preference per Tribal Law.