LensCrafters - Licensed Assistant Manager

EssilorLuxottica; Burlington (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager, where your leadership will help shape the future of eye care. In this dynamic role, you will drive performance metrics, support your team, and ensure exceptional customer experiences. With a commitment to quality and innovation, this position offers you the chance to make a significant impact in the retail eyewear industry. Embrace the opportunity to work with cutting-edge technology and a dedicated team, all while enjoying a competitive rewards package and a supportive work environment.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Flexible Schedule

Qualifications

• 1+ years of management experience with direct reports.
• Knowledge of retail operations and processes.
• Strong command of the English language.

Responsibilities

• Deliver quality improvement to meet key performance indicators.
• Support store manager in diagnosing business performance.
• Provide training and guidance to team members.

Skills

Management/Supervisory Experience

Retail Operations Knowledge

Strong Communication Skills

Problem Solving

Basic Math Skills

Education

High School Graduate

College Degree

Tools

Cash Register

Computers

Calculators

Job description

Requisition ID:882791

Store #:000325 LensCrafters

Position:Full-Time

Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  
  
  
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  
  
  
  


• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.


• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.


• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.


• Partners with store manager to lead a team through strong knowledge & skills.


• Provides training & guidance to team members.


• Delivers clear & constructive feedback in a timely manner.


• Informs store manager of any situation that may require any development or disciplinary action of others.


• Supports recruiting, helps select high caliber team & creates talent pipeline.


• Follows guidelines to optimally staff store.


• Shows great pride in the store appearance & executes visual directives.


• Strives to maintain positive working relationship with doctors.


• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.


• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.


• Performs & understands administrative duties.


• Maintains a safe working environment for all.


• Works a flexible schedule, including nights & weekends.


• Under current & valid state Opticianry license perform the following:
  
  
  
  • Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.
  
  
  • Adjusts &/or repairs eyewear.
  
  
  • Presents and dispenses eyewear & creates a lasting impression.
  
  
  • Performs accurate digital measurements.
  
  
  
  

BASIC QUALIFICATIONS

• High School graduate or equivalent


• Current & valid state Opticianry license


• 1+ year(s) management/supervisory experience with direct reports


• Knowledge of retail operations, processes & policies


• Strong basic math skills


• Familiarity with cash register, computers & calculators


• Must have a strong command of the English language for all written correspondence & oral communication


• Strong communicator & listener


• Demonstrated high-level of selling skills


• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent


• Previous experience in leadership position within retail & customer service industry


• Knowledge of basic optics


• Knowledge of current store merchandise


• State licensure (if applicable) &/or ABO Certification in non-licensed states


• Brand Final Inspector Certification


• Brand Quality, Fitting & Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.



Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].



We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.