LensCrafters - Assistant Manager

LensCrafters; Hyannis (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

LensCrafters is seeking an Assistant Manager to lead store operations in Hyannis, MA. This role involves exceeding performance metrics, managing staff, and ensuring a high-quality customer experience. Ideal candidates will have retail management experience and strong communication skills.

Benefits

Healthcare benefits

Retirement plan

Paid time off

Employee discounts

Qualifications

• 1+ year management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Proficiency in English for all written and oral communication.

Responsibilities

• Delivers quality & improvements to exceed all KPIs.
• Supports store business plans to maximize sales & profit.
• Partners with store manager to lead & develop team.

Skills

Management

Communication

Problem Solving

Sales Skills

Math Skills

Education

High School graduate or equivalent

College degree or equivalent

Job description

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Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 888266

Store #: 000472 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in vision care products, including eyewear, lens technology, and digital solutions. Join our community of over 200,000 employees worldwide in transforming the eyewear and eyecare industry. Discover more on LinkedIn!

General Function

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager, behaving as a business owner within the marketplace & organization. Represents LensCrafters as the premier destination for all vision needs and delivers key performance metrics.

Major Duties & Responsibilities

1. Delivers quality & improvements to exceed all KPIs: Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention, Net Promoter Score, and objectives.
2. Supports store business plans to maximize sales & profit.
3. Partners with store manager to lead & develop team.
4. Provides clear, constructive, and timely feedback & partners with Store Manager on development.
5. Executes visual directives & maintains store appearance.
6. Maintains positive relationships with doctors.
7. Promotes team compliance with all policies.
8. Performs administrative duties.
9. Works a flexible schedule, including nights & weekends.

Basic Qualifications

1. High School graduate or equivalent.
2. 1+ year management/supervisory experience with direct reports.
3. Knowledge of retail operations, processes & policies.
4. Strong basic math skills.
5. Familiarity with cash registers, computers & calculators.
6. Proficiency in English for all written and oral communication.
7. Strong communication & listening skills.
8. High-level selling skills.
9. Proven problem-solving ability.

Preferred Qualifications

1. College degree or equivalent.
2. Leadership experience in retail & customer service.
3. Knowledge of basic optics.
4. Knowledge of current store merchandise.
5. State licensure or ABO Certification (if applicable).
6. Brand Final Inspector Certification.
7. Brand Quality, Fitting & Adjusting Program.

Employee pay depends on various factors including location, experience, and skills. Benefits may include healthcare, retirement, paid time off, and employee discounts. Reasonable accommodations are available upon request to assist individuals with disabilities in the application process.

We are an Equal Opportunity Employer, considering all qualified applicants regardless of race, gender, age, disability, and other protected characteristics.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Marketing Services