LensCrafters - Assistant Manager

LensCrafters; Columbus (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the eyewear sector is seeking a dedicated Assistant Manager to support store operations and enhance customer experiences. This role involves leading a team, exceeding key performance metrics, and ensuring a welcoming environment for all customers. The ideal candidate will have strong management skills, a solid understanding of retail operations, and a passion for eye care. Join a dynamic team where your contributions will help shape the future of optical care and provide exceptional service to the community.

Benefits

Health Care

Retirement Benefits

Paid Time Off

Employee Discounts

Qualifications

• 1+ year of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.

Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs).
• Partners with store manager to lead & develop team.

Skills

Management/Supervisory Experience

Retail Operations Knowledge

Basic Math Skills

Communication Skills

Problem-Solving Ability

Education

High School Diploma or Equivalent

College Degree or Equivalent

Tools

Cash Registers

Computers

Calculators

Job description

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 884802

Store #: 000619 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of vision care products, including eyewear, lens technology, and digital solutions. Join our global community of over 200,000 employees worldwide in transforming the eyewear and eyecare industry. Follow us on LinkedIn for more.

GENERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs):
• Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Supports store business plans to maximize sales & profit
• Partners with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on development
• Executes visual directives & maintains store appearance
• Maintains positive relationships with doctors
• Promotes team compliance to policies
• Performs administrative duties
• Works a flexible schedule, including nights & weekends

Basic Qualifications

• High School diploma or equivalent
• 1+ year of management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash registers, computers & calculators
• Proficiency in English for written and oral communication
• Strong communication and listening skills
• High-level selling skills
• Proven problem-solving ability

Preferred Qualifications

• College degree or equivalent
• Leadership experience in retail & customer service
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure or ABO Certification (if applicable)
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Employee pay depends on various factors including location, experience, and skills. Benefits may include health care, retirement, paid time off, and discounts. Reasonable accommodations are available upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination based on protected characteristics.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Marketing Services