Lending Systems Reliability & Support Analyst

Default Brand; Neenah (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Default Brand in Wisconsin is seeking an Application Support Analyst to keep lending systems secure, available, and efficient. You'll partner with IT and business teams to maintain and enhance server-based applications that power member and staff services.

Responsibilities include configuring apps, supporting disaster recovery, writing technical documentation, and ensuring regulatory compliance. Occasional travel and non-standard hours may be required, with strong emphasis on communication and

Qualifications

• Associates or better in Information Technology or related field.
• Bachelor’s degree in IT or related field preferred.
• 3+ years in an IT environment supporting applications and resolving issues.
• Experience implementing, integrating, and supporting secure, high-availability applications.
• Knowledge of financial services applications is a plus.

Responsibilities

• Serve as the technical subject matter expert for our Lending Systems
• Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
• Install, upgrade, and configure applications to meet business and IT support needs
• Support disaster recovery planning and ensure systems are available and secure during critical operations
• Coordinate and facilitate change management processes with IT teams and business stakeholders
• Create and maintain technical documentation for use in support and training
• Work with IT leadership to configure application settings and integrations
• Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
• Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
• Live out Community First’s mission, core values, and purpose through every interaction

Skills

Analytical skills

Communication skills

Organizational skills

Team collaboration

Location flexibility

Education

Associates or better in Information Technology

Bachelor’s degree in IT or related field preferred

Tools

Active Directory

Exchange

SQL

Windows Server

Job description

Default Brand in Wisconsin is seeking an Application Support Analyst to keep lending systems secure, available, and efficient. You'll partner with IT and business teams to maintain and enhance server-based applications that power member and staff services.

Responsibilities include configuring apps, supporting disaster recovery, writing technical documentation, and ensuring regulatory compliance. Occasional travel and non-standard hours may be required, with strong emphasis on communication and