Lending Support Lead - Operations & Service Excellence

First National Bank Alaska; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

First National Bank Alaska in Anchorage is seeking two Lending Support Supervisors to oversee daily operations in the Loan Servicing Support Unit or the Consumer Documentation Unit, ensuring accurate, timely, compliant and customer-focused service.

The role leads a team, coordinates processing, documentation, loan servicing activities, and drives continuous improvement while maintaining regulatory compliance.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• 3 years of loan/lending support experience across relevant functions; or 5 years of experience.
• One year lead or supervisory experience.

Responsibilities

• Oversee daily operations of the lending support unit.
• Ensure accuracy, timeliness, compliance and customer focus.
• Coach and develop staff and monitor performance trends.

Skills

Supervisory leadership

Operational oversight

Customer service focus

Education

Bachelor’s degree in Business, Finance, or related field

Job description

First National Bank Alaska in Anchorage is seeking two Lending Support Supervisors to oversee daily operations in the Loan Servicing Support Unit or the Consumer Documentation Unit, ensuring accurate, timely, compliant and customer-focused service.

The role leads a team, coordinates processing, documentation, loan servicing activities, and drives continuous improvement while maintaining regulatory compliance.