LENDING SPECIALIST

OXFORD INFOSEC LIMITED; Pensacola (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Members First Credit Union is seeking a Lending Specialist to deliver exceptional member service and actively promote lending products by phone and email. You will assist members with loan needs, leveraging a thorough understanding of lending policies and products, and maintain strong communication to identify and action opportunities.

The role requires a commitment to high-volume loan activity, strong phone and email etiquette, and a sales-oriented mindset to drive consumer loans, HELOCs, and

Qualifications

• High school diploma and two years of customer service experience.
• Strong knowledge of loan policies and Credit Union products.
• Excellent listening, written, and verbal communication skills.

Responsibilities

• Provide exceptional member service by identifying member needs and recommending lending products and services.
• Originate, process, close, and disburse consumer loans, HELOCs, and mortgage loans while coordinating with members, dealers, branches, and other departments.
• Meet lending and cross-selling goals, respond to loan-related inquiries, resolve issues, and stay current on products and procedures.

Skills

Customer service

Loan products

Sales oriented

Phone etiquette

Email etiquette

Communication

Windows/Office 365

Bondable

Education

High school diploma

Tools

Windows/Office 365

Job description

At Members First Credit Union, we're looking for a talented Lending Specialist to join our team. If you have hands‑on experience and a passion for providing exceptional service, this is your opportunity to grow with a dynamic team focused on member success.

POSITION SUMMARY

The Lending Specialist position is to provide quality member service and actively promote lending products by telephone and email while assisting members with loan needs. Must possess a thorough knowledge of all lending policies, procedures, and services. Exceptional listening, written, and verbal communication skills are needed to determine member needs and appropriate action.

EDUCATION AND/OR EXPERIENCE

High school diploma and two years customer service experience or comparable experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Responsible for being self‑motivated to generate a high volume of loans and lending products. Must possess a comprehensive understanding of loan policies and procedures and a thorough knowledge of all Credit Union loan products and services. Excellent listening, written, and verbal communication skills are needed to determine needs and appropriate action. Should display proper phone and email etiquette and must be sales oriented. Must have knowledge of computer functions and ability to utilize Windows, Office 365 Suite, and other online platforms. Must be bondable.

KEY RESPONSIBILITIES

Provide exceptional member service by identifying member needs and recommending appropriate Credit Union lending products and services. Originate, process, close, and disburse consumer loans, credit cards, HELOCs, and mortgage loans while coordinating with members, dealers, branches, and other departments throughout the lending process.

Meet established lending and cross‑selling goals, respond to loan‑related inquiries, resolve account and lending issues, and maintain current knowledge of Credit Union products, procedures, membership requirements, and account services. Participate in off‑site lending events as needed.

Maintain required State of Florida payment protection licensing and NMLS registration for mortgage origination. Follow all applicable lending, BSA/AML, OFAC, USA Patriot Act, CIP, and CDD policies and procedures. Perform other duties as assigned.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to operate a standard computer. Employees may be required to sit for an extended period of time. Reasonable accommodation may be made to enable people with disabilities to perform essential functions; see HR (Human Resources).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.