Lending Center Specialist

Fort Bragg Federal Credit Union; Fayetteville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

A community-focused financial institution in Fayetteville, North Carolina seeks an experienced individual for a member service role within its Lending Center. The position involves assisting members with loan products, conducting interviews, and meeting sales targets. Ideal candidates will have a high school diploma and 3-5 years of relevant experience in member service and lending. Strong communication and sales skills are essential, along with the ability to comply with training requirements and guidelines.

Qualifications

• 3-5 years of member service and/or lending experience is required.
• Annual completion of Bank Secrecy Act and related training is necessary.
• Must exhibit strong interpersonal skills and professionalism.

Responsibilities

• Provide member service regarding loan products and conduct interviews.
• Meet sales metrics for lending and ancillary products.
• Ensure loan application completeness and adherence to compliance guidelines.
• Originate loan applications via phone and internet and submit to underwriting.
• Cross-sell ancillary products and meet related sales targets.
• Conduct outbound calls to promote loan products and services.
• Understand credit reports and underwriting basics to tailor options.

Skills

Member service expertise

Sales skills

Loan product knowledge

Effective communication

Lending knowledge

Teamwork

Phone & email etiquette

Education

High School Diploma

Tools

Credit Union operations software

Job description

Working within the Lending Center, provides internal and external member service to all levels of present and potential members regarding loan products and services along with other ancillary products offered by the Credit Union. Conducts member interviews regarding loan applications and matches product solutions to member needs also making product and service recommendations as appropriate. Actively participates in successfully achieving Credit Union lending and sales goals.

Primary Duties and Responsibilities

• Interviews and interacts with members and potential members via phone, e-mail and other electronic platforms as appropriate regarding Credit Union loan products and services. Uncovers member needs and provides potential lending solutions to assist those specific needs.
• Maintains a sales-oriented approach to each member/potential member interaction as to provide the best possible lending solutions for the member.
• Explains the terms and conditions of consumer loan products to the applicant(s) and verifies that loan disclosures are correct and all pertinent paperwork is in place and properly executed.
• Accurately originates member and potential member loan applications via phone and internet (web applications). Submits completed applications to loan underwriting for final approval.
• Offers all qualifying members ancillary products available at the Credit Union to include but not limited to vehicle mechanical repair coverage, Guaranteed Asset Protection (GAP), and credit life & disability products. Meets sales metrics for such products.
• Responsible for outbound calls and solicitation of loan products and services to members and potential members as assigned by management.
• Maintains a working knowledge of credit reports (reading and interpreting), credit worthiness, and a generalized understanding of loan underwriting standards to better assist loan applicants with customized loan options.
• Complies with key performance indicators, metrics, and standards such as adherence to schedule, inbound call production, application count (volume), accuracy and completeness of applications, closed loan volume (production) and other metrics as determined by management.
• Refers, assists, and completes follow up with lending partners (i.e. Credit Union Mortgage Association) to ensure loan closings are complete, resolve any issues, and ensure compliance guidelines are met.
• Participate in meeting the goals and objectives set by the Board of Directors and Management as well as meeting departmental goals.
• Develops and maintains detailed knowledge of the products and services offered by the Credit Union.
• Must have a working knowledge of the overall Credit Union operations computer system and usage.
• Must be highly proficient in all aspects of Credit Union/Lending Center operations, policies, and procedures to train and assist all staff assigned to the department.
• Maintain proper security over member information and transactional activity.

Other Duties and Responsibilities

• Must be able to cross sell all CU products and services to our members to increase overall product penetration.
• On an as needed basis may participate in offsite business functions as a representative of the Credit Union.
• Balance, verify and review various accounts, reports and systems as assigned by management.
• Routinely conduct outbound calls to members and non-members in an effort to acquire new business.
• Performs other duties as assigned by management.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training

• High School Diploma.
• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

Prior Experience

• 3-5 years member service and/or lending experience, with at least 1 year general sales/solicitation experience.

Interpersonal Skills

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities

• Must have the ability to communicate effectively with members by electronic means (internet chat, e-mail, etc.) and by telephone and must project a positive, professional and cooperative approach when interacting with members.
• Must possess a general knowledge of the laws and regulations pertaining to the acquisition and granting of loan products. In addition, must be knowledgeable regarding loan guidelines, procedures, and policies ensuring that the applicants are eligible for the loans requested and the documentation requirements are complete.
• Must be willing to “reach out” and call members to solicit new accounts and loan business.
• Ability to work with a variety of software applications.
• Specifications may be waived at the discretion of Credit Union Management.