Lending Operations & Customer Experience Specialist

The Farm Credit System; Broken Arrow (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match 6%

Paid vacation 15 days

Sick leave 15 days

Holidays 12 days

Medical, Dental, Vision, LifeInsurance

Flexible Spending Accounts

Health Savings Accounts

Wellness program

Job summary

Oklahoma AgCredit in Broken Arrow, Oklahoma, seeks a Lending Specialist to deliver excellent customer service, handle loan documents, and support daily office operations. The role involves posting payments, answering calls, and coordinating marketing and facility services as needed.

Responsibilities include loan servicing, check processing, daily reporting, and maintaining records with OnBase. A strong emphasis on accuracy and teamwork supports the agricultural lending team.

Qualifications

• Associate’s Degree or experience equivalent to perform the essential functions of the job.
• 1 year of related experience in banking, financial services, legal and title work, and customer service
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Responsibilities

• Imports loan documents into electronic filing software.
• Prints, mails or emails lending documents to various departments or customers.
• Ensures timely completion and scanning of filings, OnBase and post-/pre-close signed documents to borrowers.
• Reviews legal documents before sending to collateral custodian.
• Sends delinquency letters to customers.
• Coordinates with insurance specialist on borrower insurance and filings.
• Prepares mortgage releases after payoff is received.
• Prepares Loan Servicing Documents, Books Process and OnBase.
• Organizes, interprets and verifies legal descriptions and abstracts.

Skills

Customer service

Communication

Time management

Organization

Attention to detail

Teamwork

Problem solving

Technology utilization

Relationship building

Negotiation

Education

Associate degree

Tools

OnBase

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Oklahoma AgCredit in Broken Arrow, Oklahoma, seeks a Lending Specialist to deliver excellent customer service, handle loan documents, and support daily office operations. The role involves posting payments, answering calls, and coordinating marketing and facility services as needed.

Responsibilities include loan servicing, check processing, daily reporting, and maintaining records with OnBase. A strong emphasis on accuracy and teamwork supports the agricultural lending team.