Lending & Member Experience Advisor

Socket.dev; Waite Park (MN); On-site; USD 3,306,000 - 5,041,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

Medical

Dental

Vision

Employer matching retirement plan

Job summary

Magnifi Financial is seeking a Banking Consultant to interview members for consumer loans and new accounts, making sound decisions within authority and educating members on product benefits and digital solutions.

The role involves handling loans, HELOCs, new accounts, and providing excellent customer experiences across in-branch, online, and phone channels while supporting team growth and community involvement.

Qualifications

• High school diploma required.
• Two year degree in Sales, Credit or Finance preferred.
• Three years of experience in a financial institution; or equivalent knowledge and skills gained through a minimum of 3 years related work experience including consumer lending and deposit product knowledge.

Responsibilities

• Interviews for and closes consumer loans and HELOCs within granted approval authorities including complex and intricate requests.
• Utilizes automated underwriting and approval software to guide lending decisions.
• Maintains sufficient knowledge to assist with other types of loan applications.
• Performs member transactions and assists with greeting members and directing them to the proper employee or technology solution.
• Performs collections on problem loans.
• Processes and utilizes automated new account applications for individual members, trusts, estates, IRA's and UTTMA accounts including checking applications and interviewing applicants in order to obtain all necessary information to complete the CIP file.
• Consults with members to educate them on features and benefits of products and services. Recommends products and services based on member financial needs.
• Serves members in multiple channels including in branch, online and over the phone.
• Enhances member relationships through follow-up activities to include outbound calls.
• Creates a remarkable member experience by responding and providing resolutions to member requests with expertise.
• Performs opening and/or closing duties for the branch.
• Makes referrals to appropriate departments.
• Serves as a leader and shares knowledge in order to train Banking Consultant III's and is a resource for questions.
• Contributes to the mission and visibility of Magnifi Financial by actively participating in community relations efforts.

Education

High school diploma

Two year degree in Sales, Credit or Finance

Job description

Magnifi Financial is seeking a Banking Consultant to interview members for consumer loans and new accounts, making sound decisions within authority and educating members on product benefits and digital solutions.

The role involves handling loans, HELOCs, new accounts, and providing excellent customer experiences across in-branch, online, and phone channels while supporting team growth and community involvement.