Lending Experience: Detail-Driven Loan Processor

Dutch Point Credit Union; Wethersfield (CT); On-site; USD 71,635,000 - 85,962,000; Full time

Job summary

Dutch Point Credit Union in Wethersfield, CT is seeking a Processing Specialist, Lending Experience to move personal, auto, and credit card loans through the origination process while supporting borrowers, loan officers, underwriters, and internal lending partners.

You will verify borrower information, gather income documentation, ensure complete files, and maintain accurate system data, while coordinating next steps and communicating with borrowers and internal teams.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team, follow guidance, manage routine workload, and adapt to changing priorities.
• Commitment to confidentiality, integrity, professionalism, and member-focused service.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Ability to learn and effectively use loan-origination and document-management systems.

Responsibilities

• Process personal, auto, and credit card loan applications by gathering and verifying borrower information.
• Review loan applications and supporting documentation for accuracy, completeness, underwriting requirements, regulatory requirements, and internal policy adherence.
• Enter, maintain, and update loan information accurately in the loan origination system, complete required fields, and ensure documentation is properly organized and indexed.
• Prepare loan files for underwriting review by confirming required documentation is complete, current, and accessible.
• Communicate with borrowers, loan officers, underwriters, and internal partners to request documentation, provide loan-status updates, address routine questions, and coordinate next steps.
• Follow up on missing information and outstanding documentation, manage assigned processing timelines and deadlines, and elevate non-routine or higher-risk issues appropriately.
• Identify member needs and appropriate cross-sell opportunities, recommend and, where authorized, sell relevant credit union and ancillary products within assigned authority.
• Contribute to department loan-origination and net-loan-growth goals through timely processing, product awareness, member-focused conversations, and consistent follow-through.
• Apply lending procedures, confidentiality expectations, internal controls, regulatory requirements, and applicable BSA/AML and OFAC requirements consistently in daily work.
• Participate in training and ongoing development, apply updated guidance to daily work, and identify or raise practical opportunities to improve timeliness, accuracy, file readiness, or reduce rework.

Skills

Attention to detail

Communication

Organization

Teamwork / collaboration

Confidentiality and professionalism

Ability to learn lending procedures

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Dutch Point Credit Union in Wethersfield, CT is seeking a Processing Specialist, Lending Experience to move personal, auto, and credit card loans through the origination process while supporting borrowers, loan officers, underwriters, and internal lending partners.

You will verify borrower information, gather income documentation, ensure complete files, and maintain accurate system data, while coordinating next steps and communicating with borrowers and internal teams.