Leisure Travel Administration Associate

TravelStore; Los Angeles (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

100% Employee-Owned (ESOP)

Professional development opportunities

Exposure to leading travel technology

Job summary

TravelStore in Los Angeles, CA is hiring a Leisure Travel Administrative Support to back our high-producing leisure travel advisors and independent affiliates. You will handle research, itinerary prep, reservations support, invoicing, and client documentation with accuracy and discretion.

The role requires travel knowledge, familiarity with reservation systems, and strong organizational and communication skills to keep multiple engagements running smoothly in a fast-paced environment.

Qualifications

• Prior travel agency or travel management support experience.
• Familiarity with leisure travel destinations and reservation processes.
• Experience with travel technology platforms is preferred.

Responsibilities

• Provide administrative and operational support to senior leisure travel advisors and Independent Travel Affiliates.
• Research flights, accommodations, tours, transportation based on requirements.
• Create and maintain comprehensive itineraries for FIT and luxury leisure travel.
• Utilize reservation systems and GDS to research, modify, and assist with reservations.
• Generate invoices through CBO and ensure booking and billing accuracy.
• Maintain organized client, itinerary, reservation, and booking documentation in CBO.
• Prepare final travel documents, itineraries, confirmations, and client materials.
• Assist with visa applications, gifts, and ancillary travel arrangements.
• Communicate with hotels, airlines, tour operators, and suppliers to coordinate services.
• Assist advisors with special requests and itinerary changes.
• Create travel content like maps and guides.
• Support itinerary creation using AXUS and other platforms.
• Follow instructions with accuracy and confidentiality.
• Provide general admin support to Leisure Travel team.

Skills

GDS experience

Sabre experience

AXUS experience

Travel planning

Organizational skills

Attention to detail

Communication skills

Customer service

Tools

CBO

AXUS

Sabre

Job description

Reports To: Leisure Manager or Leisure General Manager

Status: Full-Time, Non-Exempt (37.5 hours per week)

Work Arrangement: Fully Onsite

Who We Are

TravelStore is a 100% employee-owned Travel Management Company dedicated to delivering exceptional service, innovative travel technology, and customized travel solutions for our clients. Our collaborative culture, commitment to excellence, and focus on professional growth make TravelStore a rewarding place to build a career.

About the Role

We're seeking a highly organized and detail-oriented Leisure Travel Administrative Support professional to provide administrative and operational support to our high-producing Independent Travel Affiliates and leisure travel advisors.

In this role, you will assist with travel research, itinerary preparation, reservation support, invoicing, documentation, gifts, special requests, and other administrative tasks that help our advisors deliver an exceptional experience to their clients.

The ideal candidate is knowledgeable about travel, comfortable working with travel technology and reservation systems, and able to manage multiple priorities while maintaining a high level of accuracy and service.

What You'll Do

• Provide administrative and operational support to senior leisure travel advisors and Independent Travel Affiliates.
• Research flights, accommodations, tours, transportation, and other travel components based on advisors and client requirements.
• Assist with creating and maintaining comprehensive travel itineraries for FIT and luxury leisure travel.
• Utilize reservation systems and GDS platforms to research, modify, and assist with reservations as requested by advisors.
• Generate invoices through CBO and ensure booking and billing information is accurate and consistent with advisor instructions.
• Maintain accurate and organized client, itinerary, reservation, and booking documentation in CBO.
• Assist with preparation of final travel documents, itineraries, confirmations, and other client-facing materials.
• Assist with visa applications, gifts, special requests, and other ancillary travel arrangements.
• Communicate with hotels, airlines, tour operators, suppliers, and other travel partners to obtain information and coordinate requested services.
• Assist advisors with special client requests and itinerary changes.
• Create value-added travel content, including custom maps, travel guides, and destination information.
• Utilize AXUS and other travel technology platforms to support itinerary creation and client documentation.
• Follow advisor’s instructions carefully while maintaining accuracy, confidentiality, and attention to detail.
• Provide general administrative support to the Leisure Travel team as needed.

What You'll Bring

• Previous experience in a travel agency, travel management company, or travel-related customer service environment.
• Knowledge of leisure travel destinations, travel planning, and reservation processes.
• Familiarity with GDS and travel reservation systems; Sabre experience is preferred.
• Experience with CBO, AXUS, or similar travel technology platforms is preferred.
• Strong organizational skills with the ability to manage multiple assignments and deadlines.
• Excellent attention to detail and accuracy in documentation and booking information.
• Strong written and verbal communication skills.
• Ability to follow detailed instructions and anticipate administrative needs.
• Strong customer service orientation and a professional, collaborative approach.
• Ability to adapt quickly in a fast-paced environment while maintaining accuracy.
• Previous experience supporting travel advisors or high-producing leisure accounts is highly preferred.

Why Join TravelStore?

• 100% Employee-Owned (ESOP)
• Collaborative and supportive team culture
• Opportunities for professional development and career growth
• Work with leading travel technology and reservation platforms
• Be part of a team supporting exceptional leisure travel experiences

Hourly Rate: $20.00–$24.00 per hour, commensurate with experience, skills, and qualifications