Leisure Centre Operations Supervisor

Placements24; Roanoke (VA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Access to centre facilities

Professional development and training

Community-focused organization

Job summary

Placements24 is seeking a proactive Leisure Centre Operations Supervisor to oversee daily operations of a busy community facility. The role focuses on maintaining a safe, clean, and welcoming environment, supervising front desk, gym attendants, and cleaners, and coordinating event spaces and programs.

The ideal candidate will have leadership experience in leisure or sports settings, strong customer service skills, and a solid understanding of health and safety regulations.

Qualifications

• Experience supervising staff in leisure, hospitality, or sports facilities.
• Knowledge of health and safety regulations in leisure centres.
• Excellent customer service and conflict-resolution skills.
• Ability to manage budgets and resources effectively.
• Strong organizational and time-management abilities.
• First Aid and CPR certification is desirable.

Responsibilities

• Supervise and coordinate front desk staff, gym attendants, and facility cleaners.
• Ensure centre is clean, safe, and well-maintained with regular inspections.
• Manage daily operational schedules, opening/closing procedures.
• Handle patron inquiries, feedback, and complaints professionally.
• Oversee booking and management of spaces for events and activities.
• Support implementation of new programs and operational improvements.

Skills

Staff supervision

Customer service

Leadership

Budget management

Health and safety

Time management

Job description

About the Role

Our client is seeking a proactive and organized Leisure Centre Operations Supervisor to oversee the daily functioning of their popular facility in East London . This role is responsible for ensuring a safe, clean, and welcoming environment for all patrons, managing operational staff, and maintaining high standards across all centre activities, including sports, fitness, and community programs. The successful candidate will have a strong understanding of leisure facility management, excellent leadership capabilities, and a commitment to delivering exceptional customer service, contributing to the community's health and well-being.

Key Responsibilities

• Supervise and coordinate the activities of front desk staff, gym attendants, and facility cleaners.
• Ensure the centre is well-maintained, clean, and safe, conducting regular inspections.
• Manage daily operational schedules, including opening and closing procedures.
• Handle patron inquiries, feedback, and complaints in a professional and timely manner.
• Oversee the booking and management of facility spaces for events and activities.
• Assist in the implementation of new programs and operational improvements.

Requirements

• Previous experience in supervising staff within a leisure, hospitality, or sports facility.
• Strong understanding of health and safety regulations relevant to leisure centres.
• Excellent customer service and conflict resolution skills.
• Ability to manage operational budgets and resources effectively.
• Good organizational and time-management abilities.
• Certification in First Aid and CPR is highly desirable.

Benefits

• Competitive annual salary and potential for overtime.
• Access to centre facilities and fitness programs.
• Opportunities for professional development and training in facility management.
• A stable role within a community-focused organization.
• A supportive team environment dedicated to public service and recreation.