Legoland - Attractions Attendant (Part-Time)

Merlin Entertainments; Winter Haven (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

Merlin Entertainments in Florida's Winter Haven is seeking an Attractions Attendant - Part Time to deliver exceptional guest experiences across the resort. This role is guest-facing and involves supporting attractions, guest services, retail, admissions, custodial operations, and safety procedures.

You will greet guests, assist with ticketing, manage guest flow, perform custodial tasks, and help with shows and interactive experiences.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to obtain certifications for attractions and safety procedures.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests at entrances, assist with ticket scanning and guest flow.
• Maintain cleanliness and safety across all areas of the resort.
• Support attractions, admissions, retail, custodial and guest services tasks.
• Respond to guest questions with a friendly demeanor and resolve issues.
• Identify maintenance issues and report them to leadership.

Skills

Guest service

Teamwork

Communication

Attention to detail

Flexible availability

Safety procedures

Job description

Attractions Attendant - Part Time At the heart of everything we do is guest obsession—and as a Attractions Attendant, you’ll play a key role in delivering exceptional experiences across the resort. This is a dynamic, guest-facing role where no two days are the same. You will support multiple areas including attractions, guest services, custodial operations, retail, and admissions, while bringing company values to life. If you thrive in fast-paced environments, enjoy working with people, and want to be part of a world-class destination, this role offers a unique opportunity to contribute to both guest satisfaction and resort operations.

Key Responsibilities

Zonal Operations

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.
• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
• Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.
• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.
• Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.
• Enforce attraction safety rules and restrictions, including height and weight requirements.
• Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.
• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.
• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.
• Clean and maintain restrooms, restock supplies, and address issues promptly.
• Ensure walkways and public spaces remain clean, safe, and free from hazards.
• Provide directions, information, and assistance to guests as needed while maintaining a friendly and helpful demeanor.
• Respond to guest requests and address questions or concerns to create a positive experience.
• Identify and report maintenance issues, hazards, or operational concerns to leadership.
• Perform opening and closing routines in accordance with operating procedures.
• Communicate effectively with other team members, supervisors, and departments to ensure smooth operations.
• Liaise with leadership teams to help resolve resort-wide guest issues.

Health & Safety

• Maintain health and safety protocols across all areas of operation.
• Monitor guest and team member safety and enforce established safety guidelines.
• Handle incidents or accidents appropriately and report them according to procedures.
• Be familiar with emergency procedures, including responding to ride malfunctions or guest emergencies and locating emergency equipment.
• Identify potential safety hazards and recommend improvements when appropriate.
• Work effectively in busy environments with high noise levels and maintain focus during high-pressure situations.

Work Environment & Physical Demands

• Work across various indoor, outdoor, and enclosed environments with varying temperatures and surfaces.
• Exposure to wet or humid conditions and potential food allergens.
• Regular standing, walking, and occasional sitting throughout the day.
• Ability to visually read written materials and safety instructions and complete operational tasks.
• Hearing sufficient to communicate effectively with guests and team members in person or via communication devices.

Qualifications & Experience

• Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.
• Experience in custodial services or commercial cleaning is beneficial but not required.
• Excellent communication, teamwork, and collaboration skills.
• Strong attention to detail and the ability to work independently when required.
• Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.
• Ability to remain calm and professional in high-stress situations.
• Basic math and computer skills are preferred.
• Flexible availability, including evenings, weekends, and holidays, to support resort operations.
• Reliable attendance is an essential function of this role.

Benefits

Pay Range

• USD $15.00/Hr.