Seasonal Resort Operations Host

Merlin; Winter Haven (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

Merlin is seeking a Resort Operations Host – Seasonal in Winter Haven, FL to support daily resort operations and deliver exceptional guest experiences. In this role you will welcome guests, assist with entrances and flow, supervise safety rules, help with shows and other experiences, and keep public areas clean and well presented while maintaining a friendly demeanor.

The position requires flexibility for evenings, weekends, and holidays, strong communication skills, attention to detail, and the

Qualifications

• Previous experience in guest-facing roles such as parks, attractions, hospitality, retail or customer service.
• Experience in custodial services or cleaning is a plus but not required.
• Excellent communication, teamwork and collaboration skills.
• Strong attention to detail and ability to work independently when needed.
• Ability to obtain certifications for attractions, safety procedures and basic emergency protocols.
• Remain calm and professional in high-stress situations.
• Basic math and computer skills preferred.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Work within a designated zone of the resort and support daily operations while delivering guest service.
• Assist with attractions, admissions, retail, custodial tasks and guest engagement.
• Maintain attraction efficiency to minimize queues and maximize throughput.
• Welcome guests at entrances, assist with ticket scanning and guest flow.
• Assist guests entering/exiting attractions and ensure safety procedures are understood.
• Enforce attraction safety rules including height/weight requirements.
• Support retail operations: process sales, manage inventory, prevent loss.
• Assist with shows and interactive experiences and prepare venues.
• Maintain cleanliness in public areas and restrooms, restock supplies.
• Perform custodial duties and sanitize surfaces, sweep, mop, vacuum, trash removal.
• Ensure walkways are clean, safe and hazard-free; provide directions and assistance.
• Identify and report maintenance issues; communicate with leadership.
• Perform opening/closing routines per procedures and coordinate with teams.

Skills

Guest service

Communication

Teamwork

Attention to detail

Calm under pressure

Problem solving

Reliability

Tools

Basic computer skills

Job description

What you'll bring to the team

Resort Operations Host – Seasonal

Qualifications & Experience

Key Responsibilities

Zonal Operations

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.

• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.

• Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.

• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.

• Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.

• Enforce attraction safety rules and restrictions, including height and weight requirements.

• Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.

• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.

• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.

• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.

• Clean and maintain restrooms, restock supplies, and address issues promptly.

• Ensure walkways and public spaces remain clean, safe, and free from hazards.

• Provide directions, information, and assistance to guests as needed while maintaining a friendly and helpful demeanor.

• Respond to guest requests and address questions or concerns to create a positive experience.

• Identify and report maintenance issues, hazards, or operational concerns to leadership.

• Perform opening and closing routines in accordance with operating procedures.

• Communicate effectively with other team members, supervisors, and departments to ensure smooth operations.

• Liaise with leadership teams to help resolve resort-wide guest issues.

Health & Safety

• Maintain health and safety protocols across all areas of operation.

• Monitor guest and team member safety and enforce established safety guidelines.

• Handle incidents or accidents appropriately and report them according to procedures.

• Be familiar with emergency procedures, including responding to ride malfunctions or guest emergencies and locating emergency equipment.

• Identify potential safety hazards and recommend improvements when appropriate.

• Work effectively in busy environments with high noise levels and maintain focus during high-pressure situations.

Work Environment & Physical Demands

• Work across various indoor, outdoor, and enclosed environments with varying temperatures and surfaces.

• Exposure to wet or humid conditions and potential food allergens.

• Regular standing, walking, and occasional sitting throughout the day.

• Ability to visually read written materials and safety instructions and complete operational tasks.

• Hearing sufficient to communicate effectively with guests and team members in person or via communication devices.

Experience and Qualifications

• Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.

• Experience in custodial services or commercial cleaning is beneficial but not required.

• Excellent communication, teamwork, and collaboration skills.

• Strong attention to detail and the ability to work independently when required.

• Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.

• Ability to remain calm and professional in high-stress situations.

• Basic math and computer skills are preferred.

• Flexible availability, including evenings, weekends, and holidays, to support resort operations.

• Reliable attendance is an essential function of this role.

Benefits

Pay Range

USD $15.00/Hr.