Legendary Customer Service Team Member | Flexible Shifts

Tractor Supply Company; Richlands (NC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Tractor Supply in Richlands, NC is seeking a Team Member to support customer service initiatives and daily store tasks, delivering a Legendary Customer Experience across interactions at the checkout and sales floor.

The role requires reliable attendance, flexibility for varied shifts, and the ability to handle merchandise, conduct merchandising tasks, and assist customers with loading purchases while maintaining poultry care standards.

Qualifications

• Experience: No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA.
• Greet the Customer.
• Uncover Customer’s Needs & Wants.
• Recommend Product Solutions.
• Ask to Add Value & Appreciate the Customer.
• Operate cash register/computer following cash handling procedures as established by Tractor Supply Company.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate Forklift (unless under the age of 18).
• Operate Cardboard Baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with any of the above job duties.
• Team Members also may be required to perform other duties as assigned.

Skills

Customer service

Cash handling

Flexibility

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Forklift operation

Cardboard baler

POS system

Merchandising equipment

Job description

Tractor Supply in Richlands, NC is seeking a Team Member to support customer service initiatives and daily store tasks, delivering a Legendary Customer Experience across interactions at the checkout and sales floor.

The role requires reliable attendance, flexibility for varied shifts, and the ability to handle merchandise, conduct merchandising tasks, and assist customers with loading purchases while maintaining poultry care standards.