Legendary Customer Service Associate

Tractor Supply Company; Mauldin (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Tractor Supply Company is seeking a Team Member to interact with customers and team members, support selling initiatives and perform assigned tasks while delivering a Legendary Customer Experience.

Role involves greeting customers, uncovering needs, recommending products, and executing store duties such as cash handling, merchandising, stocking, and safety procedures. Flexible shifts and occasional heavy lifting may be required.

Qualifications

• Experience: No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to read, write, and count accurately.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA.
• Greet the Customer.
• Uncover Customer’s Needs & Wants.
• Recommend Product Solutions.
• Ask to Add Value & Appreciate the Customer.
• Operate cash register/computer following cash handling procedures as established by Tractor Supply Company.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate Forklift (unless under the age of 18).
• Operate Cardboard Baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with any of the above job duties.
• Team Members also may be required to perform other duties as assigned.

Skills

Customer service

Strong communication

Problem-solving

Basic computer skills

Reading and math basics

Ability to read/write/count

Education

High school diploma or equivalent

Job description

Tractor Supply Company is seeking a Team Member to interact with customers and team members, support selling initiatives and perform assigned tasks while delivering a Legendary Customer Experience.

Role involves greeting customers, uncovering needs, recommending products, and executing store duties such as cash handling, merchandising, stocking, and safety procedures. Flexible shifts and occasional heavy lifting may be required.