Legal Support Supervisor - Lead, Train and Optimize Teams

Ashurst Perkins Coie US LLP; Seattle (WA); Hybrid; USD 98,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan

Medical, dental, vision insurance

Accrued PTO starting at 20 days

Parental leave

Job summary

Ashurst Perkins Coie US LLP seeks a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants across multiple offices. You will drive efficient, high-quality support for attorneys and clients by coaching staff, managing staffing, and overseeing training initiatives.

Responsibilities include coordinating staffing, onboarding, performance reviews, and timekeeping while advancing workflow improvements and AI-enabled processes.

Qualifications

• 5+ years of experience in legal support or timekeeper role.
• Law firm experience required.
• Strong leadership, problem-solving, organizational, and communication skills.
• Ability to manage competing priorities, workflows, and resources.
• Proactive approach to technology, process improvement, and client service.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Lead, coach, and develop legal support professionals while balancing workloads and optimizing office workflow.
• Partner with attorneys and firm leadership to ensure effective support, attorney assignments, and high-quality work product.
• Manage staffing, hiring, onboarding, performance evaluations, employee concerns, timekeeping, absences, and departures.
• Develop and deliver training programs covering legal processes, firm procedures, technology, and AI tools.
• Identify training needs, address skill gaps, and support ongoing professional development.
• Monitor ServiceNow workflows, operational processes, and resource allocation to improve efficiency and service delivery.
• Collaborate with HR, Shared Services, practice groups, and firm leadership on staffing, compliance, performance, and operational needs.
• Identify and elevate workflow or performance issues affecting client service, productivity, or team morale.
• Communicate and implement firm policies, procedures, and best practices.

Skills

Leadership

Problem-solving

Organizational skills

Communication skills

Prioritization

Technology awareness

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Workday

AI tools

Job description

Ashurst Perkins Coie US LLP seeks a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants across multiple offices. You will drive efficient, high-quality support for attorneys and clients by coaching staff, managing staffing, and overseeing training initiatives.

Responsibilities include coordinating staffing, onboarding, performance reviews, and timekeeping while advancing workflow improvements and AI-enabled processes.