Legal Support Team Lead - Multi-Office & Training

Ashurst Perkins Coie Group; Seattle, Northern (WA, KY); Hybrid; USD 98,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Accrued paid time off starting at 20‑d

Parental leave

Up to ten paid holidays

Family care benefits

Job summary

Ashurst Perkins Coie US LLP in Seattle and surrounding offices seeks a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants in multiple offices to ensure efficient, accurate, and high-quality support for attorneys and clients.

This role partners with attorneys and leadership to ensure effective support, staffing, onboarding, and timekeeping, and delivers training on legal processes, firm procedures, technology, and AI

Qualifications

• Bachelor’s degree or equivalent experience required.
• Five-plus years in legal support or timekeeper roles.
• Experience in law firm environment required.
• Strong leadership and communication skills.
• Ability to manage competing priorities.

Responsibilities

• Lead, coach, and develop legal support professionals while balancing workloads and optimizing office workflow.
• Partner with attorneys and firm leadership to ensure effective support, attorney assignments, and high-quality work product.
• Manage staffing, onboarding, performance evaluations, employee concerns, timekeeping, absences, and departures.
• Develop and deliver training programs covering legal processes, firm procedures, technology, and AI tools.
• Identify training needs, address skill gaps, and support ongoing professional development.
• Monitor ServiceNow workflows, operational processes, and resource allocation to improve efficiency and service delivery.
• Collaborate with HR, Shared Services, practice groups, and firm leadership on staffing, compliance, performance, and operational needs.
• Identify and elevate workflow or performance issues affecting client service, productivity, or team morale.
• Communicate and implement firm policies, procedures, and best practices.

Skills

Leadership

Communication

Organizational skills

Time management

Problem solving

Staff management

Training

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Workday

Job description

Ashurst Perkins Coie US LLP in Seattle and surrounding offices seeks a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants in multiple offices to ensure efficient, accurate, and high-quality support for attorneys and clients.

This role partners with attorneys and leadership to ensure effective support, staffing, onboarding, and timekeeping, and delivers training on legal processes, firm procedures, technology, and AI