Legal Secretary & Client Concierge

O'Connor Family Law; Westborough (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

O'Connor Family Law is seeking a Legal Secretary who will be the first voice and face of the firm. This role sits within the Administrative and Operations team and reports to the Director of Operations.

You will handle front-desk duties, client intake, scheduling in Lawmatics and Clio, document redaction under paralegal guidance, and maintain files while upholding strict confidentiality. Location: Westborough, MA with relocation to Northborough within six months.

Qualifications

• Prior reception/front desk experience in a professional service environment.
• Experience with calendar/scheduling software.
• Ability to handle confidential information.
• In-office work Monday–Friday.
• Strong client-facing communication and empathy.

Responsibilities

• Answer inbound calls promptly using the firm\'s standard greeting.
• Route callers to the appropriate team member.
• Collect intake information and hand off to New Client Development.
• De-escalate distressed callers with empathy.
• Greet and check in clients at the office.
• Schedule appointments for new clients in Lawmatics.
• Schedule appointments for existing clients in Clio.
• Maintain call logs and message records.
• Support administrative team as directed by the Director of Operations.
• Maintain a clean, organized front desk environment.
• Follow SOPs and protocols.
• Participate in training and meetings.
• Redact PI and sensitive information per protocol.
• Organize physical and digital case files in Clio.
• Enter client documents and update case status.
• Prepare draft correspondence and templates for paralegal review.
• Calendar court dates and deadlines; flag conflicts.
• Assemble filing packets and run documents to courthouses/post offices.
• Maintain confidentiality and data-handling protocols.

Skills

Customer-facing service

Verbal communication

Attention to detail

Discretion/confidentiality

Reliability/punctuality

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Lawmatics

Clio

Job description

O'Connor Family Law is seeking a Legal Secretary who will be the first voice and face of the firm. This role sits within the Administrative and Operations team and reports to the Director of Operations.

You will handle front-desk duties, client intake, scheduling in Lawmatics and Clio, document redaction under paralegal guidance, and maintain files while upholding strict confidentiality. Location: Westborough, MA with relocation to Northborough within six months.