Legal Researcher (contract)

Thomson Reuters; Eagan, Northern (MN, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Thomson Reuters Court Express is seeking an entry-level Researcher to learn CXP systems, complete training, and handle research requests with supervision as needed. The role emphasizes learning the U.S. court system, using DRR/DD tools, and providing professional client service.

Responsibilities include completing the training program, assisting with research requests, billing accurately, and maintaining clear notes to support team collaboration. Applications accepted on an ongoing basis.

Qualifications

• 6 months of legal experience preferred, but not required
• Knowledge of the court system and legal documents is helpful, but not required

Responsibilities

• Complete the CXP training program and develop familiarity with the U.S. court system and key pleadings across case types
• Become proficient with DRR/DD research tools and platforms, including court websites, Extranet, Westlaw (WL), PACER, etc., and understand when to use each
• Complete client research requests for the appropriate department
• Adhere to DRR/DD performance metrics
• Provide professional, informed responses to client inquiries and intake new requests
• Apply strong customer service skills when communicating with clients
• Demonstrate effective time management, including prioritizing tasks to meet deadlines within standard work hours
• Learn CXP pricing structure and complete accurate, timely billing for client requests
• Maintain clear and detailed notes on research requests to support team collaboration
• Support team members and assist other researchers as needed
• Follow all departmental procedures and guidelines

Skills

Customer service

Time management

Billing

Note taking

Tools

Extranet

Westlaw

PACER

OrderTrack

Job description

Entry-level Researcher position at Thomson Reuters Court Express. This individual is responsible for learning CXP systems and processes, completing CXP training, and handling research requests both independently and with supervision. The role includes completing research requests and performing all duties aligned with CXP researcher metrics.

Experience

6 months of legal experience preferred, but not required

Knowledge

Knowledge of the court system and legal documents is helpful, but not required

Major Areas of Accountability

Complete the CXP training program and develop familiarity with the U.S. court system and key pleadings across case types

Become proficient with DRR/DD research tools and platforms, including court websites, Extranet, Westlaw (WL), PACER, etc., and understand when to use each

Complete client research requests for the appropriate department

Adhere to DRR/DD performance metrics

Provide professional, informed responses to client inquiries and intake new requests

Apply strong customer service skills when communicating with clients

Demonstrate effective time management, including prioritizing tasks to meet deadlines within standard work hours

Learn CXP pricing structure and complete accurate, timely billing for client requests

Maintain clear and detailed notes on research requests to support team collaboration

Support team members and assist other researchers as needed

Follow all departmental procedures and guidelines

Leadership

No leadership responsibilities associated with this role

Access

Access to CXP order fulfillment and tracking systems, including Extranet, OrderTrack, and Westlaw (WL)

Access to various court websites and databases required to complete research requests

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The pay rate that the employer in good faith reasonably expects to pay for this position is $22/hr USD

Our optional benefits include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.