Legal Production Coordinator (Transcripts & Document Processing)

Fortz Legal Support; Grand Rapids (MI); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Fortz Legal Support, based in Grand Rapids, is seeking a Production Specialist to deliver transcript production services for attorneys, law firms, and corporate clients. The role includes syncing videos, billing, and handling client emails and calls, with support for remote depositions via Zoom.

We welcome someone ready to train, with a professional demeanor for the legal community, and a willingness to work mostly independently while collaborating across departments for special projects.

Formación

• Strong interpersonal, customer service and communication skills.
• High level of focus on details, quality assurance and problem solving.
• Retention and application of information with a desire to learn.
• Ability to prioritize and multitask.
• Flexible and adaptable; planning and organization.
• Tech savvy; experience with video is helpful.
• Proficient in Microsoft Office Suite.
• 3–5 years of office experience.

Responsabilidades

• Quality control of transcript packages to ensure proper order fulfillment.
• Document preparation and scanning.
• Processing printed transcripts to fulfill client orders including sorting, tabbing, binding and shipping.
• Package intake logging and internal delivery.
• Tracking assignment status on proprietary computer system and communicating with court reporters.
• Interaction with other departments to resolve inquiries or assist with daily activities.
• Local delivery of rush packages to clients and drop-off to UPS.
• Occasional trips to set up electronic equipment at courthouses and law firms.
• Maintenance and interaction with service companies of large-scale production equipment.

Conocimientos

Interpersonal skills

Customer service

Communication

Attention to detail

Quality assurance

Problem solving

Prioritization

Multitasking

Adaptability

Planning and organization

Tech savvy

Video experience

Microsoft Office

Educación

High School diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Fortz Legal Support started in 2015 and in a short time has grown into the nation’s premier full-service litigation support and court reporting firm. With a focus on innovative tech-based solutions and overall customer service, our team provides creative solutions for our clients.

A Production Specialist for Fortz Legal Support provides transcript production services for attorneys, law firms, and corporate clients. The right candidate will be responsible for producing and delivering legal transcripts, synching videos, billing jobs, and answering client emails and phone calls. The role of this individual will also support and assist with remote depositions via Zoom.

Experience proof-reading or preparing documents is beneficial.

Serving the legal community demands the ability to hold a formal and exceptionally professional tone.

Positive interaction with others is necessary, but work is done primarily alone. All members of our team are ready to help with special projects, other departments, and contribute to the tidiness of the office.

We are ready to train the right individual! Our team is amazing, and the office maintains a healthy, positive, and dynamic environment. We are looking for someone who is ready for a long-term investment and wants to commit to a relationship-driven, fast-growing, successful, local business with national reach.

Responsibilities:

• Quality control of transcript packages to ensure proper order fulfillment
• Document preparation and scanning
• Processing printed transcripts to fulfill client orders including sorting, tabbing, binding and shipping
• Package intake logging and internal delivery
• Tracking assignment status on proprietary computer system and communicating with court reporters
• Interaction with other departments to resolve inquiries or assist them with their daily activities
• Local delivery of rush packages to clients and package drop off to UPS
• Take infrequent trips to set-up electronic equipment at courthouses and law firms
• Maintenance and interaction with service companies of large-scale production equipment

Qualifications:

• Strong interpersonal, customer service and communication skills
• High level of focus on details, quality assurance, and problem solving
• Retention and application of information, with a desire to learn
• Ability to prioritize and multitask
• Flexible and adaptable
• Planning and organization
• Tech savvy, experience with video is helpful
• Able to lead and willing to follow
• Ready to help others
• Proficient in Microsoft Office Suite
• 3-5 years of office experience
• Great attitude!

Educational Experience:

• High School diploma or GED required

Physical Requirements:

• Consistent, dependable, and timely attendance
• Sitting for extended periods of time
• Open office environment
• 40 hours per week. Monday-Friday 8:30am-5pm (sometimes later).

Hiring Process:

We will schedule a phone interview that should take 15-30 minutes. Should we both wish to move forward, we would invite you to our office for an in-person interview. You should allow for at least an hour.

Attire:

Business casual, dress pants and shirt (collared or blouse; no t-shirts or sportswear), dress shoes.

Job Type:

Full-time

Work Location:

In-person, downtown Grand Rapids

Time off:

Nine paid holidays and two weeks paid annually with up to 40 hours roll-over

Parking:

Paid