Production Specialist

Remote Legal; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work from home

Occasional travel

Job summary

Remote Legal is seeking a Production Specialist in the United States to ensure complete and accurate transcripts and deliverables on time. You will perform final transcript checks and convert outputs into client formats, working closely with the Production Manager and Order Review Specialist to manage workflow.

This primarily remote role requires high attention to detail, confidentiality, and proficiency with standard software tools.

Qualifications

• High school diploma or equivalent required.
• Located in US Central, Mountain, or Pacific time zones or willing to work CT/MT/PT business hours.
• Preferred experience in legal transcription, scoping, proofreading and/or court reporting.

Responsibilities

• Perform final transcript checks and ensure accuracy and completeness.
• Convert transcripts to client-requested file formats (PDF, Word, text, etc.).
• Conduct standard quality control checks following SOPs and checklists.
• Follow departmental protocols to ensure compliant, high-quality deliverables.
• Maintain confidentiality of company, client, and business information.
• Respond to client inquiries via Remote Legal's CRM with professionalism.
• Escalate issues when information is missing or deadlines are at risk.
• Collaborate with internal teams to handle rush orders and special requests.

Skills

File management

Attention to detail

Client-focused

Reliability

Multitask

Time management

Communication

Education

High School Diploma or equivalent

Tools

Salesforce

YesLaw

CRM systems

Microsoft Word

Excel

Teams

Adobe Acrobat

Video conferencing platforms

Job description

At Remote Legal, our 40-year legacy is built on the expertise of seasoned attorneys and dedicated court reporters who are passionate about transforming the legal process. We're not a flash-in-the-pan tech startup. Instead, we blend time-honored legal experience with innovative technology to redefine how depositions are conducted. Our team spans legal professionals, product owners, engineers, client-success leads, and security specialists, all collaborating seamlessly to ensure every deposition is a success. Join us, and become part of a community where rich experience meets forward-thinking innovation, and where your talents help make the legal journey better for everyone.

Production Specialist - Job Summary

The Production Specialist ensures that all transcripts and work products are complete, accurate, and delivered to clients on time. Responsibilities include performing a final check of each transcript and converting it into the client’s requested file format(s). Reporting to the Production Manager, the Production Specialist partners closely with the Production Manager, Order Review Specialist, and Assignment Specialists to manage workflow and the work product pipeline, ensuring all orders are prepared and delivered within their designated timelines.

Duties/Responsibilities

• Prepare and deliver the final transcript package within expected timelines, ensuring completeness, accuracy, and compliance with client-specific instructions.
• Produce and deliver additional client-requested outputs (e.g., alternate file formats and add-ons such as PDF, Word, text, condensed versions, indexes, exhibits/attachments, and certification pages) in accordance with established procedures.
• Perform standard quality control checks prior to delivery following checklist protocols.
• Follow established departmental protocols, standard operating procedures (SOPs), and checklists to ensure consistent, compliant, and high-quality deliverables.
• Ensure deliverables and processes comply with applicable jurisdiction-specific rules.
• Respond to emails and phone calls from clients and other external users through Remote Legal's CRM, providing exceptional customer service for every client.
• Escalate issues promptly to the Production Manager or designated lead when required information is missing; instructions conflict, deadlines are at risk, or system errors occur.
• Communicate and collaborate with other internal teams to coordinate delivery on special requests, such as rush orders.
• Maintain strict confidentiality of all company, client, and business information accessed or handled in the course of employment.
• Perform other duties as assigned.

Performance Expectations

Performance in this role will be evaluated based on consistency, accuracy, timeliness, adherence to departmental procedures, and effective communication when issues or workflow risks arise. Specific targets may be established and updated separately as department standards and operational needs evolve.

Key Success Measures

• Consistently prepares and delivers complete transcript packages within expected timelines, including rush timelines when applicable.
• Maintains a high level of accuracy and completeness in final deliverables, with minimal post-delivery corrections or revisions required.
• Follows client-specific instructions, required formats, naming conventions, add-ons, and departmental checklist requirements before delivery.
• Uses established SOPs and quality control processes to support consistent, compliant, and reliable work product.
• Escalates missing information, conflicting instructions, deadline risks, or system issues in a timely and appropriate manner.
• Communicates effectively with internal teams to support workflow reliability and timely resolution of special requests.

Required Skills/Abilities

• Candidate must be located in US Central Time, Mountain Time, or Pacific time zone, OR willing to work CT/MT/PT business hours
• File management and organization.
• Strong attention to detail and active listening.
• Professional, client-focused demeanor.
• Reliability and strong work ethic.
• Proficiency with common workplace software (e.g., Microsoft Word, Excel, Teams, videoconferencing platforms, Adobe Acrobat, and CRM systems).
• Comfort with day-to-day technology (e.g., typing, softphone operation, and learning new tools).
• File type management and conversion.
• Adaptability to process changes in an evolving legal technology environment.
• Ability to multitask and prioritize client needs by time sensitivity.

Education and Experience

Required

• High school diploma or equivalent required, or equivalent combination of education, training, and experience.

Preferred

• Experience with Salesforce
• Experience with YesLaw
• Special consideration will be given to candidates who have prior experience in both legal transcription/scoping/proofreading and/or court reporting.
• This is a primarily remote position performed from a home office or approved remote work location; limited travel may be required periodically for training, meetings, or other business needs.
• All work is conducted through secure, company-approved technology platforms via computer, phone, and video conferencing platforms.
• Reliable high-speed internet access and a private, secure workspace are required.

Physical Requirements

• Ability to work for extended periods at a computer workstation in a remote, home-based environment.
• Ability to perform repetitive motions, including frequent typing, keyboarding, and use of a mouse or other input devices.
• Ability to view computer screens, read digital documents, and analyze information for prolonged periods.
• Ability to occasionally adjust or move home office equipment weighing up to 10 pounds.
• Some evening or weekend work may be required depending on client needs or emergency situations.
• Ability to travel to surrounding areas or states as needed.

An Equal Opportunity Employer

Precision Reporters, LLC, operating as Remote Legal, is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.