Legal Privacy Analyst

IP House; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

IP House is seeking a Legal Privacy Analyst to serve as the first contact for privacy and data protection requests submitted to client mailboxes. You will triage inquiries, apply macros, and guide users through self-service options while escalating complex matters to the appropriate internal teams.

You will triage and respond to privacy requests, guide self-service actions for account deletion and data downloads, process deletion confirmations, escalate regulator requests to the DPO, route to

Qualifications

• 2+ years’ experience in legal compliance, privacy operations or similar role.
• Strong understanding of user privacy, data terminology and documentation.
• Excellent attention to detail and critical thinking.
• Proficiency in data extraction and data management.
• Outstanding written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with case management or ticketing systems.

Responsibilities

• Triaging and responding to privacy requests using macros to address data access, opt-outs, policy questions, and inquiries.
• Guide users through self-service solutions for account deletion, data downloads, and privacy settings.
• Process account deletion confirmations and route tickets to the daily queue.
• Identify and flag regulator requests for escalation to the DPO team.
• Redirect specialized requests to appropriate teams (Customer Experience, Trust & Safety, Legal).
• Apply closure protocols for spam, resolved issues, or no-action cases.
• Maintain security, confidentiality, and discretion.

Skills

Legal compliance

Privacy operations

Data extraction

Attention to detail

Written communication

Confidentiality

Case management

Education

IAPP certification (CIPP/US, CIPP/E)

Paralegal certification

Tools

Ticketing systems

Job description

Overview of the Role:

The Legal Privacy Analyst will serve as the first point of contact for incoming privacy and data protection requests submitted to various client mailboxes. This role involves triaging user requests, applying appropriate macros based on inquiry type, providing self-service guidance, and escalating complex matters to the appropriate internal teams.

Essential Duties and Responsibilities:

• Triage and respond to privacy requests using client's macro system to address data access requests, opt-out requests, email unsubscribes, privacy policy questions, and general data protection inquiries
• Guide users through self-service solutions for account deletion, data downloads, email changes, 2FA issues, and privacy settings adjustments
• Process account deletion confirmations - the primary action involving confirming user identity/intent and routing tickets to the daily bulk account deletion queue for processing
• Identify and flag regulator requests for immediate escalation to the DPO team
• Redirect specialized requests to appropriate teams including Customer Experience, Trust & Safety, Copyright, and Legal as needed
• Apply appropriate closure protocols for spam, resolved issues, or situations requiring no further action
• Maintain appropriate security, confidentiality, and discretion.

What You’ll Bring:

• Minimum of 2 years’ experience in legal compliance, law enforcement support, privacy operations or similar role
• Strong understanding of user privacy, data, legal terminology and documentation
• Excellent attention to detail and critical thinking skills
• Proficiency in data extraction and management
• Outstanding written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Experience with case management or ticketing systems

Preferred:

• IAPP certification: CIPP/US, CIPP/E, etc.
• Paralegal certification or experience
• Familiarity with international privacy laws such as the GDPR and CCPA.
• Experience working with technology companies or online platforms
• Background in content moderation or trust and safety operations

We currently hire remote employees from the following states in which we are licensed: CA, CO, CT, DC, ID, MA, MI, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA

We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Why IP House:

IP House is redefining how the world combats illicit trade and intellectual property theft-delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That's why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you'll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.