Legal Operations Strategist — Workflow & Process Lead

U.S. Legal Support; Chicago (IL); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical coverage

401(k) match

Parental leave

Identity protection

Paid time off

Career growth

Collaborative culture

Descrizione del lavoro

US Legal Support in Chicago, IL is seeking a Legal Operations Lead to coordinate daily workflows, oversee production, and support office operations across departments. This role emphasizes process execution, metrics tracking, and cross-functional collaboration to keep teams running smoothly.

You will manage projects, implement improvements, and provide analytics to leadership, with a focus on efficiency, accuracy, and exceptional client service in a fast-paced legal services environment.

Competenze

• 3+ years of experience in operations, workflow management, administrative coordination, project coordination, or a related field.
• Experience supporting multiple projects and priorities simultaneously.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience creating reports, tracking metrics, and managing operational workflows.
• Strong organizational, analytical, and communication skills.

Mansioni

• Coordinate and prioritize daily operational and production workflows to ensure deadlines and service levels are consistently met.
• Monitor workload distribution and identify opportunities to improve efficiency and resource allocation.
• Serve as a point of contact for complex operational issues and assist with troubleshooting workflow challenges.
• Support cross-functional initiatives by coordinating tasks, timelines, and deliverables.
• Assist leadership in implementing process improvements that enhance productivity, accuracy, and client satisfaction.
• Provide operational and administrative support to department leadership.
• Coordinate meetings, team events, training sessions, and office logistics.
• Manage office supply inventory and coordinate vendor relationships.
• Prepare communications, presentations, meeting materials, and reports.
• Maintain organized departmental records and documentation.
• Assist with special projects and company-wide initiatives as assigned.
• Track operational performance metrics and key performance indicators.
• Prepare recurring reports and dashboards for leadership review.
• Monitor trends, identify bottlenecks, and recommend solutions to improve operational performance.
• Assist with data gathering, reporting accuracy, and process documentation.
• Support continuous improvement efforts through metric analysis and workflow evaluation.
• Coordinate activities with internal departments, offshore teams, and third-party vendors.
• Assist with onboarding and training coordination for new team members.
• Ensure operational processes are documented and consistently followed.
• Foster collaboration across teams to support organizational goals and client satisfaction.

Conoscenze

Strong organizational skills

Attention to detail

Multitasking

Problem-solving

Project coordination

Verbal and written communication

Data analysis

Discretion with confidential info

Independent worker

Formazione

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Strumenti

Excel

Word

Outlook

PowerPoint

Descrizione del lavoro

US Legal Support in Chicago, IL is seeking a Legal Operations Lead to coordinate daily workflows, oversee production, and support office operations across departments. This role emphasizes process execution, metrics tracking, and cross-functional collaboration to keep teams running smoothly.

You will manage projects, implement improvements, and provide analytics to leadership, with a focus on efficiency, accuracy, and exceptional client service in a fast-paced legal services environment.