Legal Operations Team Lead: Process Excellence & Coaching

GOC International LLC; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care

Family leave and benefits

Onsite meals and experiences

Job summary

Google Operations Center is seeking a Business Process Team Lead to guide a team of legal associates, providing direction, performance management, and escalation when complex issues arise. You will manage individual and team performance against service levels, report key metrics, coach employees, and partner with cross-functional stakeholders to improve workflows and customer outcomes.

The role requires strong communication, a Bachelor’s-equivalent background, and the ability to work in a

Qualifications

• Bachelor's degree, or equivalent practical experience.
• Proficient legal acumen/domain expertise.
• Excellent verbal and written communication skills; proficient in Microsoft Office and/or GSuite.
• 2+ years experience managing teams with performance assessment, coaching and mentoring.

Responsibilities

• Manage individual and team performance against agreed service levels and deliverables.
• Identify initiatives to meet or exceed objectives and key results.
• Compile and report weekly, monthly and quarterly metrics with insights and proposed solutions.
• Facilitate presentation of key performance metrics with leadership to drive efficiency.
• Hold 1:1 meetings to discuss performance and development.
• Provide feedback and administer performance reviews; act as coach and advocate for staff development.
• Design and implement incentive structures to improve performance and engagement.
• Interview and onboard new team members across business workflows.
• Demonstrate time-management skills in a fast-paced environment.
• Aim to build a team with growing expertise and low attrition.
• Ensure training and resources for a high-quality work environment.

Skills

Verbal communication

Written communication

MS Office / GSuite

Team leadership

Performance coaching

Problem solving

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Office

G Suite

Job description

Google Operations Center is seeking a Business Process Team Lead to guide a team of legal associates, providing direction, performance management, and escalation when complex issues arise. You will manage individual and team performance against service levels, report key metrics, coach employees, and partner with cross-functional stakeholders to improve workflows and customer outcomes.

The role requires strong communication, a Bachelor’s-equivalent background, and the ability to work in a