Legal Office Services & Records Specialist

Chartwell Law; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Chartwell Law seeks an Office Services Specialist to support attorneys, paralegals, and staff. You will process mail, manage records, handle document production, and support ticket requests through a queue system.

The role emphasizes accurate filing, NetDocuments management, and adherence to firm records policies. Responsibilities include scanning, indexing, and linking documents to matters, maintaining filing structures, and assisting with mailroom operations and equipment maintenance.

Qualifications

• High school diploma or equivalent.
• 1–3 years of mailroom, records, or file clerk experience preferred.
• Familiarity with legal case files and records procedures preferred.
• Ability to lift packages up to 30 pounds and move between departments.

Responsibilities

• Process ticket requests via Zoho ticketing system.
• Manage centralized incoming/outgoing mail and fax processing.
• Scan incoming mail for electronic filing and records management.
• Upload and index documents into NetDocuments and link to client matters.
• Maintain accurate logs of shipments, deliveries, and scanned documents.
• Provide general administrative and operational support.

Skills

Zoho ticketing system

Mailroom operations

Document management

Education

High school diploma or equivalent

Tools

NetDocuments

Job description

Chartwell Law seeks an Office Services Specialist to support attorneys, paralegals, and staff. You will process mail, manage records, handle document production, and support ticket requests through a queue system.

The role emphasizes accurate filing, NetDocuments management, and adherence to firm records policies. Responsibilities include scanning, indexing, and linking documents to matters, maintaining filing structures, and assisting with mailroom operations and equipment maintenance.