Legal Marketing Tech Lead - CRM & ERM Mastery

Ice Miller; Columbus (OH); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with employer match

Vision and Dental insurance

Life insurance

Job summary

Ice Miller LLP seeks a Marketing Technology Manager to oversee the CRM and ERM ecosystem, ensuring data integrity and supporting system upgrades and transitions. You will work with attorneys and staff to maintain client and contact data accuracy for marketing, BD, and client relationships.

The role involves training, process development, data analysis, and reporting to drive adoption and efficiency while aligning technology priorities across teams.

Qualifications

• Bachelor's degree or equivalent in business/marketing/data analytics or related field.
• 5–8 years of experience in marketing technology, CRM/ERM, and marketing operations systems.
• Experience in a law firm or professional services is a plus.
• Hands-on experience with CRM and ERM platforms and related marketing systems.

Responsibilities

• Own and manage CRM and ERM platforms, including configurations, integrations and data governance.
• Collaborate with KM, Business Development and Marketing to ensure data accuracy for pitches, bios and client delivery.
• Define data structure standards and ensure clean data flow across firm systems.
• Lead training and change management to drive adoption of CRM/ERM tools.

Skills

CRM management

Data analysis

Data governance

Stakeholder management

Marketing technology

Education

Bachelor's degree in Business/Marketing/Data Analysis

Tools

Power Automate

Power BI

CRM platforms

Job description

Ice Miller LLP seeks a Marketing Technology Manager to oversee the CRM and ERM ecosystem, ensuring data integrity and supporting system upgrades and transitions. You will work with attorneys and staff to maintain client and contact data accuracy for marketing, BD, and client relationships.

The role involves training, process development, data analysis, and reporting to drive adoption and efficiency while aligning technology priorities across teams.