Legal Intake Specialist - Turn Leads into Clients

Lawyers for Justice, P.C.®; Glendale (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k)

Performance Based Bonus & Merit Increæ

Job summary

Lawyers for Justice, P.C.® in Glendale, CA seeks an Intake Specialist to help generate new business and identify qualified matters when heard. You will turn a lead into a client while coordinating with other Firm departments and the Intake Manager on special projects.

The role emphasizes professionalism, empathy, and accuracy in client interactions, with opportunities to contribute to process improvements and growth.

Qualifications

• Bachelor's degree preferred.
• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred.
• Salesforce/Litify software experience is a major plus.
• The right candidate will have excellent written and verbal communication skills.

Responsibilities

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion.
• Performing unbiased screening on all inbound phone calls for the potential client.
• Assessing and determining the viability of inbound phone calls during client intake screening process.
• Assist in locating missing/unreachable client as assigned by Intake Manager.
• Performs other related duties as assigned.

Skills

Clear communication

Interpersonal skills

Compassion and empathy

Teamwork

Attention to detail

Time management

Maintains composure under pressure

Proficiency with MS Office

Education

Bachelor's degree

Tools

Salesforce

Litify

Job description

Lawyers for Justice, P.C.® in Glendale, CA seeks an Intake Specialist to help generate new business and identify qualified matters when heard. You will turn a lead into a client while coordinating with other Firm departments and the Intake Manager on special projects.

The role emphasizes professionalism, empathy, and accuracy in client interactions, with opportunities to contribute to process improvements and growth.