Legal Intake Specialist (Bilingual)

Brandon J. Broderick, Personal Injury Attorney at Law; Hackensack (NJ); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time off

Summer Fridays

401k Matching

Job summary

Brandon J. Broderick, Attorney At Law in New Jersey seeks an Intake Specialist to support onboarding of prospective clients for its personal injury practice. You will build rapport, assess claims, and coordinate consultations with attorneys.

The role emphasizes bilingual Spanish communication, empathy, and strong telephone skills. Remote work may be possible based on proximity to an office location, with a collaborative team environment.

Qualifications

• Bilingual Spanish; strong phone communication and empathy.
• Excellent interpersonal and negotiation skills.
• Sales experience a strong plus; ability to close clients.
• Able to multi-task in a team environment with a positive attitude.

Responsibilities

• Interview prospective clients by phone and email to gather case details.
• Conduct primary research to assess merits of prospective claims.
• Evaluate claims against firm practice areas and experience.
• Sign up new clients and coordinate with attorneys for consultations.
• Schedule initial consultations with attorneys for promising candidates.
• Enter client information for calls and follow-ups.

Skills

Bilingual Spanish

Phone communication

Empathy

Negotiation

Sales experience

Team player

Problem solving

Positive demeanor

Job description

About Brandon J. Broderick, Attorney At Law

Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. We care deeply about our clients and our employees and are committed to ensuring a supportive and inclusive environment where every team member can thrive and contribute to our collective success.

Overview

The primary responsibility of a legal intake specialist is to set up and manage the processes of onboarding new and prospective clients who are a good fit for our law firm. Some critical legal intake specialist job duties are:

Key Responsibilities

• Interviewing prospective clients by phone and email to learn more about the Firm and familiarize them with their cases.
• Conducting primary research to investigate whether prospective clients' claims have merit.
• Evaluating prospective clients' claims to determine whether they're in line with the areas of practice and experience of the Firm.
• Signing up new clients, gaining a client's business
• Scheduling initial consultation appointments with attorneys for promising potential candidates
• Enter client’s information for incoming and outgoing calls.

Key Traits

• Bilingual: Spanish
• Excellent telephone speaking voice, direct, clear, and concise.
• Must be empathetic - Building trust through demonstrating a genuine understanding of the customer's situation.
• Strong negotiation and people skills, demonstrating consistent and effective communication skills.
• Sales experience is a strong plus!
• Candidates must be driven, resilient, and persistent.
• Must possess a solid hunger to succeed and grow.
• Enjoy working in a team environment.
• A natural salesperson, someone who can get clients to sign with us and who can handle all aspects of personal injury claims.
• Enjoys phone interactions.
• Someone fearless in going above and beyond for the client and the Firm will work flawlessly with our team of motivated and successful specialists and strong paralegal and administrative professionals.
• Ability to solve problems and manage multiple tasks at once.
• Positive and friendly demeanor.

If you are hungry to boost your career as an Intake Specialist, the opportunity is at our Firm. If you have the skill set to close clients on our services and present our Firm to clients in a way that demonstrates our ability to meet all their needs, you will be an excellent specialist for our Firm! Be inspired to increase your career knowledge and get motivated to become our Firm's next great intake specialist!

This position may also be available on a fully remote basis, depending on the candidate’s proximity to an office location.

Schedule

• Monday-Thursday: 1:30pm-9:30pm EST
• Sunday: 10:00am-7:00pm EST

Highly Competitive Pay with Incentives

Compensation Range

$55,000—$60,000 USD

Compensation: The base salary or hourly range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to; prior relevant experience, business needs and market factors. Additionally, salary wages are only part of the total compensation package.

Benefits: (Eligible full-time employees and part-time employees who work over 30 hours a week)

• Medical Insurance including Dental and Vision
• Paid Time off- Vacation and Sick time
• Robust Holiday Schedule
• Summer Fridays (Early closures Memorial Day- Labor Day)
• 401k Plans + matching for qualifying employees

Equal Opportunity Statement

Brandon J Broderick provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

No 3rd party recruitment firms.