Legal Intake Center Agent

Phaxis; Cherry Hill Township (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Phaxis in Cherry Hill, NJ is seeking an entry level Intake Center Agent / Client Liaison for an onsite role. You will handle inbound/outbound calls, document client and case information, and support the legal team.

The position offers a $20/hour hourly rate, a Monday-Friday 8am-4pm schedule, and a chance to gain exposure in a high-profile law firm while delivering compassionate customer service.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Skills

Verbal communication

Customer service

Multitasking

Attention to detail

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

ENTRY LEVEL LEGAL CLIENT LIAISON/ INTAKE CENTER AGENT - CHERRY HILL, NJ

Monday-Friday - 8am-4pm

Join a high-profile law firm for an onsite role as a Junior Level Intake Center Agent / Client Liaison and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Hourly rate is $20/hour. Qualified resumes to [e-mail]

Responsibilities:

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Qualifications:

• Excellent verbal communication and active listening skills.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• 1-3 years of experience in any of the following: call center, client services, legal, healthcare, hospitality or administrative experience preferred.
• Bachelor’s degree is a plus
• An interest in working in the legal field
• A POSITIVE ATTITUDE IS ESSENTIAL

This is an excellent opportunity for a polished, motivated entry level professional who enjoys helping people and wants to build experience within a respected legal environment.