Entry Level Legal Assistant / Paralegal - 1-2 YEARS EXPERIENCE

Phaxis; Miami (FL); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

A high-profile law firm is seeking an entry level Intake Center Agent to be the first contact for individuals seeking representation. This Monday–Friday role is fast-paced, client-focused, and requires professionalism, empathy, and strong communication while handling a high volume of calls.

The hourly rate is $20/hour. Responsibilities include gathering and documenting client and case details, pre-qualifying based on criteria, requesting medical records, updating the case management system,

Qualifications

• Excellent verbal communication and active listening skills.
• 1-2 years of paralegal or legal assistant experience preferred. This is entry level.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• Familiarity with legal terminology or case management systems is a plus.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm's case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Skills

Verbal communication

Active listening

Customer service

Multitasking

Attention to detail

Legal terminology

MS Office

Job description

ENTRY LEVEL LEGAL INTAKE CENTER AGENT
Monday-Friday

Join a high-profile law firm for a role as an entry level Intake Center Agent and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Hourly rate is $20/hour.

Responsibilities:

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm's case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Qualifications:

• Excellent verbal communication and active listening skills.
• 1-2 years of paralegal or legal assistant experience preferred. This is entry level.
• Strong customer service skills and a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Excellent computer skills; proficiency with Microsoft Office.
• Familiarity with legal terminology or case management systems is a plus.

This is an excellent opportunity for a polished, motivated professional who enjoys helping people and wants to build experience within a respected legal environment.