Legal Content Manager

Mielegalaid; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Legal Content Manager to oversee legal information accuracy and coordinate a network of Legal Content Volunteers. The role involves producing diverse content formats and ensuring compliance with legal standards, while requiring a JD and relevant experience. This position is fully remote, promoting an inclusive workplace culture.

Benefits

Health and dental insurance

Flexible workplace policy

403(b) retirement plan

15 paid days off and 15 holidays

Qualifications

• At least two years of legal experience.
• Experience distilling complicated concepts into understandable, actionable resources.
• Demonstrated experience recruiting and managing volunteers.

Responsibilities

• Monitor law changes and legal developments to ensure ILAO content up-to-date.
• Lead, recruit, and manage the Legal Content Volunteer (LCV) Program.
• Create a variety of content types, including flowcharts and videos.

Skills

Strong communication

Interpersonal skills

Attention to detail

Education

Law degree (J.D.)

Tools

Salesforce

web-based content management systems

Jira

Slack

Microsoft Office

Job description

The Legal Content Manager is responsible for ensuring that the legal information in ILAO’s content management system is legally accurate and up-to-date. They also coordinate our team of hundreds of Legal Content Volunteers (LCVs) and subject matter experts who are an integral part of ensuring our legal information is accurate and usable by lower-income Illinoisians. They stay abreast of legal trends and issues facing lower-income families and communities in Illinois and help come up with new ways of helping increase access to justice using technology.

Illinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. Working with great people with a wide variety of lived experience brings us closer to meeting our vision of a society where all people can get justice. Because our services and products - like the law - are for everyone, we believe in including everyone. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQIA+ spectrum, women, and people with disabilities to apply.

ILAO is fully remote, with periodic, in-person meetings. We welcome applications from across Illinois.

PRIMARY RESPONSIBILITIES

Produce & publish content 50%

• Monitor law changes and other legal developments to ensure ILAO content is up-to-date.
• Ensure that content production milestones for new products are met on time.
• Monitor what resources exist outside of ILAO's library and determine how to best incorporate them into ILAO's products.
• Collaborate with others on the program team to come up with new ways of packaging and delivering legal information.
• Understand the needs of legal aid and pro bono attorneys and ensure ILAO is supporting them with meaningful tools and resources.
• Create a variety of types of content in addition to text, like flowcharts, infographics, videos, and eLearning modules.
• Serve on the Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees to advise on form design and plain language.
• Lead, recruit, and manage the Legal Content Volunteer (LCV) Program, ILAO’s statewide network of legal-aid and private attorney contributors/editors
• Coordinate events and programs for LCVs to review content, such as on-site content review parties and online review challenges for National Volunteer Month.
• Establish metrics and standard reports for tracking the LCV program
• Ensure LCVs are supported, acknowledged, and appreciated
• Assist others on the content team when a need arises for a legal subject matter expert
• Network and build relationships with others in the legal profession, especially in legal aid and access to justice, to promote and support ILAO’s mission, products,, and services

Content evaluation and feedback management 15%

• Collect, aggregate, analyze, and share data with ILAO staff and partners as needed.
• Follow content quality standards
• With the rest of the content team, continuously improve content quality assurance and prioritization processes.
• Work with the User Research Manager to collect and respond to content-related user feedback.

Other activities 10%

• Participate in staff meetings and other organizational meetings
• Participate in organizational ARDEI activities
• Participate in fundraising activities, such as making thank you calls, signing letters, working at in-person events, reviewing grant proposals, and contributing to grant reports as required
• Other activities as assigned

Qualifications

Education/Experience

• Law degree (J.D.) and admission to the Illinois bar required
• At least two years of legal experience
• Experience distilling complicated concepts into understandable, actionable resources
• Strong communication and interpersonal skills
• Experience writing/editing with strong attention to detail
• Demonstrated experience recruiting and managing volunteers

Preference given to candidates with

• Strong connections to the Illinois legal aid community
• Experience working in an Illinois legal aid organization
• Experience in one or more of the following: criminal law (including traffic), immigration, education, employment, or public benefits
• Experience using Salesforce or similar constituent-management platforms
• Experience working in web-based content management systems
• Experience with Jira, Slack, GSuite, or Microsoft Office

Pay scale and benefits

Benefits: ILAO offers a comprehensive benefits package, including health and dental insurance, life insurance, long-term and short-term disability insurance, health and dependent care flex spending account; 15 paid days off and 15 holidays in the first calendar year of employment; and, 403(b) retirement plan, to which ILAO contributes a required 1% of salary monthly. ILAO has a flexible workplace policy that supports remote work, wellness, and work-life balance.

To Apply:

Please include resume, letter of interest (describing your fit for the position and salary requirements), and links to writing samples or other resources you’ve developed. No recruiters and no snail mail, please. Must be authorized to work in the United States for any employer.