Legal Collections Specialist

Connect Staffing, Inc.; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Connect Staffing, Inc. is seeking an experienced Legal Collections Specialist to join its accounting team in Atlanta.

You will manage a portfolio of attorney and client accounts, closely coordinating with attorneys, clients, and internal teams to hit AR goals and support cash flow. The ideal candidate brings 3+ years in high-volume collections, strong negotiation and communication skills, and the ability to independently manage a busy portfolio in a professional services environment.

Qualifications

• 3+ years of high-volume collections experience; experience within a large law firm is strongly preferred.
• Bachelor’s degree preferred but not required.
• Experience with 3E and ARCS strongly preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong knowledge of collection and negotiation techniques.
• Excellent verbal and written communication skills.
• Professional and confident when communicating with attorneys, clients, and firm leadership.

Responsibilities

• Manage a portfolio of client accounts and attorney relationships, with responsibility for meeting collections and accounts receivable goals.
• Communicate directly with clients regarding outstanding balances, past-due invoices, payment status, and billing disputes.
• Partner regularly with billing attorneys to review accounts, identify potential collection risks, and develop appropriate action plans.
• Monitor payment arrangements and follow up to ensure agreed-upon terms are met.
• Recommend escalation strategies and next steps for unresolved or higher-risk accounts.
• Research and assist with resolving billing and collection issues that may be delaying payment.
• Maintain accurate and detailed documentation of collection activity, client communications, payment commitments, and resolution plans.
• Utilize ARCS collection software to track account activity and follow-up efforts.
• Assist with month-end and year-end collection initiatives and broader cash management objectives.
• Provide additional support to the accounting department as needed.

Skills

Collections experience

Negotiation

Communication skills

Attention to detail

Customer service

Relationship building

Documentation

Education

Bachelor's degree

Tools

ARCS

3E

MS Word/Excel/Outlook

Job description

A well-established law firm is seeking an experienced Legal Collections Specialist to join its accounting team. This position will manage a portfolio of attorney and client accounts, working closely with attorneys, clients, and internal teams to resolve outstanding balances and support the firm’s overall accounts receivable and cash flow goals.

The ideal candidate will have strong collections experience, excellent communication and negotiation skills, and the ability to independently manage a high-volume portfolio. Previous experience in a large law firm or professional services environment is strongly preferred.

Responsibilities

• Manage a portfolio of client accounts and attorney relationships, with responsibility for meeting collections and accounts receivable goals.
• Communicate directly with clients regarding outstanding balances, past-due invoices, payment status, and billing disputes.
• Partner regularly with billing attorneys to review accounts, identify potential collection risks, and develop appropriate action plans.
• Monitor payment arrangements and follow up to ensure agreed-upon terms are met.
• Recommend escalation strategies and next steps for unresolved or higher-risk accounts.
• Research and assist with resolving billing and collection issues that may be delaying payment.
• Maintain accurate and detailed documentation of collection activity, client communications, payment commitments, and resolution plans.
• Utilize ARCS collection software to track account activity and follow-up efforts.
• Assist with month-end and year-end collection initiatives and broader cash management objectives.
• Provide additional support to the accounting department as needed.

Qualifications

• 3+ years of high-volume collections experience; experience within a large law firm is strongly preferred.
• Bachelor’s degree preferred but not required.
• Experience with 3E and ARCS strongly preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong knowledge of collection and negotiation techniques.
• Excellent verbal and written communication skills.
• Professional and confident when communicating with attorneys, clients, and firm leadership.
• Strong customer service skills and the ability to build effective working relationships across all levels of an organization.
• Excellent attention to detail, organization, and follow-through.
• Ability to exercise sound judgment and independently manage collection priorities and sensitive account issues.

Connect Staffing, Inc., is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state or local law. To request a reasonable accommodation in the application/hiring process or if you need assistance due to a disability, please contact us at 678.274.6367 or [e-mail].