Bilingual Client Liaison – Litigation Support (Spanish/English)

Guerra LLP; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Guerra LLP in San Antonio, TX seeks a compassionate bilingual Client Liaison to be the primary contact for clients through litigation. You will build relationships, conduct proactive outreach, gather case information, and ensure clients understand what is needed as their claims move forward.

The ideal candidate communicates clearly in Spanish and English, excels at phone conversations, and maintains organized case notes while providing a professional, empathetic client experience.

Qualifications

• Fluency in Spanish and English required.
• Strong verbal communication and interpersonal skills.
• Comfortable making a high volume of outbound calls with follow-up.
• Highly organized with strong attention to detail.
• Professional, patient and empathetic approach.
• Experience in client relations, customer service, legal intake or similar.

Responsibilities

• Serve as a trusted point of contact for clients throughout the litigation process.
• Conduct outbound calls and follow up with clients regarding case updates, deadlines, outstanding items, and next steps.
• Communicate with clients in English and Spanish to ensure they understand requests and required actions.
• Build rapport with clients while providing a professional and compassionate experience.
• Gather and follow up on missing client information and documentation, including forms, signatures, proof of damages, and other supporting materials.
• Document client communications and maintain accurate Case Notes.
• Identify client concerns and elevate questions or issues to the appropriate attorney or case team member.

Skills

Spanish-English

Verbal communication

Interpersonal skills

Outbound calls

Organization

Empathy

Customer service

Job description

Guerra LLP in San Antonio, TX seeks a compassionate bilingual Client Liaison to be the primary contact for clients through litigation. You will build relationships, conduct proactive outreach, gather case information, and ensure clients understand what is needed as their claims move forward.

The ideal candidate communicates clearly in Spanish and English, excels at phone conversations, and maintains organized case notes while providing a professional, empathetic client experience.