Legal Associate

VanderHouwen; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is looking for a Legal Associate to handle complex consumer inquiries and collaborate with internal teams. The role requires a Juris Doctor (JD) and exceptional communication skills. Candidates must thrive in a dynamic environment and have strong analytical and conflict resolution abilities. This position offers the opportunity to contribute to process improvements and uphold high standards of documentation and service.

Qualifications

• Must have a dedicated, private, and distraction-free home workspace.
• High proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook/Teams.

Responsibilities

• Handle complex consumer inquiries across multiple communication channels.
• Collaborate effectively with internal teams and business partners.
• Monitor overall project performance by identifying errors and proposing solutions.

Skills

Communication Skills

Analytical Thinking

Time Management

Conflict Resolution

Education

Juris Doctor (JD)

Tools

Microsoft Office Suite

MS Access

Job description

Direct message the job poster from VanderHouwen

Success in this position depends on strong collaboration with internal teams and leaders, strict adherence to quality standards, and a consistent focus on meeting deadlines and deliverables. Project Specialists must also proactively identify and communicate issues, contribute to process improvements, and uphold high standards of documentation and service.

Position Responsibilities

• Handle complex consumer inquiries across multiple communication channels, including phone, email, and written correspondence, ensuring clarity, professionalism, and empathy.
• Follow established protocols and guidelines as directed by the Project Manager (PM), Associate Project Manager (APM), and Supervisors.
• Actively implement feedback from leadership and peers to improve performance and output.
• Collaborate effectively with internal teams and business partners in a dynamic, fast-paced environment.
• Develop, maintain, and update scripts and procedural documentation to support consistency, accuracy, and project efficiency.
• Support PMs, APMs, and Supervisors by identifying and resolving operational issues as they arise.
• Monitor overall project performance by identifying errors, proposing solutions, and contributing to continuous improvement efforts.

Required Qualifications and Characteristics

• Education: Juris Doctor (JD) from an accredited U.S. law school or foreign law degree with a U.S.-based LLM.
• Work Environment: Must have a dedicated, private, and distraction-free home workspace suitable for handling sensitive and consumer-facing communications.
• Technical Proficiency: High proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook/Teams; familiarity with MS Access is a plus.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong active listening and real-time communication skills are essential.
• Time Management: Demonstrated ability to prioritize and manage multiple, shifting tasks and deadlines in support of dynamic business needs.
• Analytical Thinking: Strong problem-solving skills, with the ability to identify root causes, evaluate options, and implement effective solutions. Must be detail-oriented and quick to learn and apply new information.
• Documentation: Excellent documentation skills, ensuring all work is recorded clearly, accurately, and in accordance with company standards.
• Conflict Resolution: Skilled in de-escalating tense interactions, identifying concerns, and working toward mutually acceptable solutions under pressure or during challenging conversations.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Legal

• Industries

  Legal Services

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