Legal Assistant (Personal Injury)

The Advocates - PNW; Spokane (WA); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision 100% employer

Employee Assistance Program

3 Weeks PTO in first year

Uncapped PTO in year 3

401(k) matching up to 4%

Transit card reimbursement

Job summary

The Advocates - PNW in Spokane, WA is seeking an outgoing and mission-oriented Legal Balances Assistant to join a dedicated team of attorneys, paralegals, and staff. You will support clients through recovery journeys with a focus on balances and settlements.

The role emphasizes customer service, balance confirmation, and meticulous record keeping. A strong match includes 1–3 years in law or customer service and an associate degree preferred.

Qualifications

• 1-3 years Law Firm Experience (preferred)
• 1-3 years of Sales or Customer Service Experience (preferred)
• Associate's degree (preferred)
• Enjoy helping and interacting with people
• Offer compassion to individuals who are injured
• Can balance multiple tasks and cases without skipping a beat
• Are driven to win and take pride in your work
• Enjoy finding creative solutions
• Are meticulous in record keeping

Responsibilities

• Provide exceptional customer service to clients with a professional, courteous manner
• Confirm outstanding balances with providers and insurance payment information
• Negotiate reimbursement with insurance
• Audit payor ledgers to ensure accuracy and that there are no overpayments
• Coordinating payments and facilitating the closing process with clients
• Effectively maintain written and computer records in accordance with regulatory agencies

Skills

Customer service

Balance verification

Negotiation

Ledger auditing

Payments coordination

Record keeping

Education

Associate's degree (preferred)

Job description

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.

The PNW branch is looking for an outgoing and mission-oriented Legal Balances Assistant to be a part of our team at our Spokane, WA office. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys.

• Provide exceptional customer service to both external and internal clients with a professional, courteous manner
• Confirm outstanding balances with providers and insurance payment information
• Negotiate reimbursement with insurance
• Audit payor ledgers to ensure accuracy and that there are no overpayments
• Coordinating payments and facilitating the closing process with clients
• Effectively maintain written and computer records in accordance with regulatory agencies

Experience and Professional Background

• 1-3 years Law Firm Experience (preferred)
• 1-3 years of Sales or Customer Service Experience (preferred)
• Associate's degree (preferred)
• Enjoy helping and interacting with people
• Offer compassion to individuals who are injured
• Can balance multiple tasks and cases without skipping a beat
• Are driven to win and take pride in your work
• Enjoy finding creative solutions
• Are meticulous in record keeping

Compensation:

• Pay rate:$21-24/hr.
• Health, Dental, and Vision care up to 100% employer paid (Buy up options available)
• Employee Assistance Program
• 3 Weeks PTO in your first year, Uncapped PTO in year 3
• 401(k) matching up to 4% (after 1 year)
• 50% paid transit card/reimbursed parking

This position is hybrid requiring three days a week on-site (Monday, Friday, and one day midweek) out of our Spokane, WA office.

This position has a compensation range of $21.00-$24.00/hour.

U.S. Standard Demographic Questions

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Advocates - PNW’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.