Legal Case Manager

The Advocates - Driggs, Bills & Day; Spokane (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Base pay 23-26/hr

Health insurance

401(k)

Commuter benefits

Employee assistance program

Job summary

The Advocates - Driggs, Bills & Day is seeking a driven Legal Case Manager for our Spokane office. You will own cases, coordinate with clients, and navigate interactions with insurers and medical providers, working directly with an attorney to deliver excellent service for those who have been hurt.

The right fit is friendly, client-focused, and detail-oriented, with a history of hard work for clients and the ability to build strong rapport with clients and providers.

Qualifications

• High School Diploma or GED (required)
• Associate's Degree (preferred)
• 1+ years Office Work experience (preferred)
• 1+ years of Personal Injury experience (preferred)
• Spanish fluency (preferred)

Responsibilities

• Manage cases on your docket and coordinate with clients
• Communicate with clients during treatment
• Collaborate with assistants and attorneys for top-notch client representation
• Be driven to win and take pride in your work
• Provide exceptional client service with a professional, courteous manner
• Perform administrative duties: gathering, recording, and filing documentation

Skills

Client communication

Problem solving

Rapport building

Team collaboration

Attention to detail

Willing to learn

Education

High School Diploma

Associate's Degree

Job description

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with care and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.

The PNW branch is looking for a driven and client-focused Case Manager to be a part of our Spokane office. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys.

We are looking for a Legal Case Manager to join our growing team. The position will have ownership over cases, reaching out to coordinate with clients, solving problems with insurance companies and medical providers, and organizing records. They will work hand-in-hand with an attorney to provide excellent service to people who have been hurt.

A great fit would be someone who is extremely friendly and people-oriented, has a history of working hard for clients, appreciates the connection between details and client success, and is emotionally and intellectually sharp.

Responsibilities

• Feel a sense of responsibility for the cases on your docket
• Communicate with clients throughout the course of their treatment
• Collaborate with team, including other assistants and attorneys to ensure top notch client representation
• Are driven to win and take pride in your work
• Provide exceptional customer service to both external and internal clients with a professional, courteous manner.
• Perform administrative duties such as gathering, recording, and filing documentation

Experience and Professional Background

• High School Diploma or GED (required)
• Associate's Degree (preferred)
• 1+ years Office Work experience (preferred)
• 1+ years of Personal Injury experience (preferred)
• Spanish fluency (preferred)

Skills

• Solving complex problems on the phone
• Persistent and dedicated in case management
• Able to develop strong rapport with clients and providers
• Eager to learn complex tasks
• Base Pay: 23-26/hr.
• Health Coverage: Up to 100% employer-paid health, dental, and vision insurance (buy-up options available)
• Retirement: 401(k) plan with company matching
• Commuter Benefits: Choice of fully covered parking spot or Commuter/Metro Card program
• Wellness: Employee Assistance Program (EAP)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Advocates - Driggs, Bills & Day ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.