Legal Assistant/Case Manager

The Major Law Firm; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Major Law Firm is seeking a full-time Case Manager for our San Antonio office. You will communicate with clients, medical providers, insurance companies, and attorneys to keep cases moving through treatment and resolution.

The role emphasizes organization, deadlines, and high-quality customer service in a fast-paced personal injury practice. Prior experience in personal injury (minimum 3 years) is required; bilingual English/Spanish is preferred.

Qualifications

• Prior experience working in personal injury is required - at least 3 years.
• Customer service experience required.
• Bi-lingual: English and Spanish preferred, but not required; will communicate with clients in English and Spanish.

Responsibilities

• Communicate and follow up with clients through the case and treatment process.
• Handle communication with medical providers.
• Request medical records and billing.
• Request documentation from clients.
• Request police reports.
• Set up 3rd party claims, UIM/UM/PIP claims.
• Communicate with insurance companies to obtain claim information and move claim along.
• Send letters of representation to all insurance companies.
• Ensure treatment plan for client is being followed.
• Ensure case files are organized.
• Meet with attorneys and other staff to discuss assigned cases or projects.
• Perform general office duties such as typing and sorting mail.
• Other duties as assigned.

Skills

Case management

Personal injury experience

Bilingual: English/Spanish

Customer service

Organization

Communication

Tools

MacOS

Microsoft Office

Job description

This is a full time in office position. Hours required: 9:00 am - 6:00 pm Monday through Friday.

Case Manager for a Personal Injury Firm:

Communicate and follow up with clients through the case and treatment process.

Handle communication with medical providers.

Request medical records and billing.

Request documentation from clients.

Request police reports.

Set up 3rd party claims, UIM/UM/PIP Claims

Communicate with insurance companies to obtain claim information and move claim along

Send letters of representation to all insurance companies

Ensure treatment plan for client is being followed

Ensure case files are organized

Meet with attorneys and other staff to discuss assigned cases or projects.

Perform general office duties such as typing and sorting mail.

Other duties as assigned.

Qualifications

Outstanding attendance and punctuality.

Prior experience working in personal injury is required -at least 3 years required.

Customer service experience required

Bi-lingual: English and Spanish is preferred, but not required- the candidate will speak to clients and needs to be comfortable speaking, writing, and reading in English and Spanish.

Strong organization skills and attention to detail

Must be able to handle pressure of multiple projects and manage time sensitive deadlines

Must be self-starter and take initiative to ensure deadlines are met

Must be be flexible, organized, able to work under pressure and meet deadlines with a calm, pleasant demeanor

Familiarity with MacOs and Windows Office

Physical Requirements

Working on a computer

Prolonged periods sitting at desk, but each desk has a standing desk feature.

Compensation determined based on a wide array of factors including skill set, years & depth of experience, and certification.